JOB DETAILS

Customer Support Specialist

CompanyIdaho Housing and Finance Association
LocationBoise
Work ModeOn Site
PostedJanuary 9, 2026
About The Company
Would you like to join a vibrant, entrepreneurial organization that encourages you to reach your full potential? Our employees enjoy great benefits, an environment that promotes work life balance, personal health and well-being, and professional growth. Consider joining our team and discover why our employees enjoy working for Idaho Housing and Finance Association. Here are a few reasons why Idaho Housing has earned top recognition as one of the “Best Places to Work” for the past nine years. • Low turnover – Our employees stay with us resulting in a long tenured workforce • Work environment and company culture are ranked as excellent – by our employees • Work life balance and personal wellness is a priority • Commitment to employee growth and development • High degree of satisfaction working for an organization that makes a difference in the lives of people in Idaho
About the Role

Description

We are seeking a customer-focused Customer Support Specialist to provide front-line support by responding to customer inquiries, processing routine loan servicing requests, and maintaining accurate records. This role plays a key part in delivering timely, professional service while supporting overall departmental efficiency.


In This Role, You Will: 

  • Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests
  • Process loan servicing transactions in accordance with RESPA guidelines and internal procedures
  • Maintain accurate records and documentation across systems
  • Collaborate with internal teams to resolve customer requests efficiently
  • Deliver professional, timely, and high-quality customer service

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a mission-driven organization making a meaningful impact across Idaho.

Requirements

  • 6 months to 1 year of customer service or loan servicing experience preferred  
  • Strong communication, organization, and time-management skills  
  • Ability to work independently and in a team-oriented environment  
  • Proficiency with standard office technology and customer service systems  
  • Bilingual preferred (English/Spanish)
Key Skills
Customer ServiceLoan ServicingCommunicationOrganizationTime ManagementTeam CollaborationRecord KeepingBilingual
Categories
Customer Service & SupportFinance & AccountingAdministrative
Job Information
📋Core Responsibilities
The Customer Support Specialist will respond to customer inquiries and process loan servicing requests. This role is essential for delivering professional service and maintaining departmental efficiency.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
448
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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