JOB DETAILS

Duty Manager

CompanyAccorHotel
LocationKuala Lumpur
Work ModeOn Site
PostedJanuary 12, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Description

  • Ensure the proper work of the operations and handle every situation happening during night time around the hotel
  • Manages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services
  • Develops staff’ skills and guides them in their professional development
  • Foster strong communication with other departments
  • Report directly to the Front Office Manager

Qualifications

  • Proven experience in a front office leadership role within the hospitality industry
  • Strong leadership and communication skills, with the ability to motivate and guide a team
  • Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
  • Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
  • Proficiency in hotel management software and property management systems
  • Strong understanding of hospitality industry standards and best practices
  • Ability to remain calm and make decisive decisions in high-pressure situations
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    LeadershipCommunicationProblem-SolvingGuest-FocusedTeam MotivationHospitality StandardsHotel Management SoftwareProperty Management Systems
    Categories
    HospitalityManagement & LeadershipCustomer Service & Support
    Job Information
    📋Core Responsibilities
    Ensure the proper work of hotel operations during night time and manage front office team to provide high-quality guest services. Develop staff skills and foster communication with other departments.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    101145
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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