Market Operations Supervisor

Description

Summary: The Market Operations Supervisor oversees and manages the daily branch operations of the organization through the maintenance of account records, transactions, cash management and reporting. Responsible for ensuring all branch operational tasks and cash controls are completed accurately and in a timely manner. Provides guidance and support for the Market Operations Team as well as the entire branch network.

Duties and Responsibilities:

-Oversee the day-to-day market operational tasks of the organization

-Assist in leading the market operations team, provide guidance, training and performance feedback

-Create and monitor department and organizational reports

-Responsible for the imaging and retention of all internal documents 

-Assist the branch teams with ATM/ITM balancing and research machine outages

-Create and monitor the machine balancing security schedules

-Oversee the balancing and maintenance of off-site ITM machines

-Work closely with the L&D Team to create branch cash handling training

-Maintain the Branch Cash Handling Manual 

-Supervise cash ordering, delivery and vault limits in the branch network

-Oversee, balance and audit the Jack Warner Vault

-Review the over/short reports and regular monthly audits of the branch network

-Complete account maintenance and research as needed

-Reconcile general ledger accounts on a daily and/or monthly basis

-Assist members and team members with resolving account issues in an accurate and timely manner

-Oversee all purchasing and purchasing budgets for the organization

-Other duties as assigned

Requirements

Minimum:

-High School diploma or equivalent

Ability to develop and maintain a supportive relationship with branch and interdepartmental teammates

-Working knowledge of financial service regulations and account guidelines

-Strong time management skills with ability to manage deadlines and prioritize tasks

-Excellent communication skills, both written and verbal

-Must be detail-oriented and well organized

Preferred:

-Proficient with MS Office, Excel, Word and Adobe Acrobat

-3+ years experience in the financial industry