JOB DETAILS

Customer Service Representative

CompanyBalanced Body Inc
LocationSacramento
Work ModeOn Site
PostedJanuary 13, 2026
About The Company
Balanced Body® believes that movement can change people’s lives. We are the leading resource for Pilates equipment, information and education for fitness centers, studios, rehabilitation facilities and home enthusiasts. Founded in 1976, the company was the first to substantially update Joseph Pilates'​ equipment with state-of-the-art engineering, materials and technology. Ken Endelman, the company's CEO and founder, has been awarded 26 U.S. patents for his inventions.   Headquartered in Sacramento, Calif., where all its equipment is designed and manufactured, the company actively promotes Pilates to the fitness industry, the medical profession and the media. The company established the 1-800-PILATES service and online Studio Finder to help the public locate instructors and studios in their area. This free service refers more than 1,000 clients a month to instructors and studios internationally.  In addition to equipment, Balanced Body offers instructor training and continuing education for Pilates, CoreAlign®, Anatomy in Three Dimensions™, Bodhi Suspension System™, Balanced Body Barre™, MOTR™ and other mind-body instructor training programs. We also carry an extensive line of accessories, books, and videos for professionals and home enthusiasts. Visit pilates.com or call 1-800-PILATES for the world's largest selection of Pilates and other mind-body products, for inspiring educational opportunities, and to learn about the benefits of Pilates.
About the Role

Description

Are you ready to become a champion for Pilates Enthusiasts? Are you looking for an opportunity to support small businesses and start-ups grow and succeed? Do you like to build strong professional relationships, resolve customer issues, and help spread a passion for Pilates? We have an exciting opportunity to join our team.


Balanced Body is an energetic, environmentally sensitive company that is growing! Balanced Body leads the world in providing Pilates equipment and education. As a Customer Service Representative, you can make a major contribution toward assisting Pilates and other fitness professionals ensure their businesses our positioned for long-term success.

Requirements


  • Provide outstanding customer support via phone, email, and online channels for users of our education platform.
  • Assist customers with account access, course navigation, and troubleshooting technical issues.
  • Deliver timely and accurate responses to inquiries, ensuring high levels of satisfaction.
  • Document and track customer interactions in our CRM system for accuracy and follow-up.
  • Gather and report feedback from customers to help improve the platform and user experience.
  • Collaborate with internal teams to resolve escalated technical or platform-related issues.
  • Maintain knowledge of our education offerings and platform features to provide informed assistance.
  • Contribute to a positive, team-oriented environment and uphold company service standards.

Essential Skills

  • Excellent verbal and written communication skills with strong attention to detail.
  • Proven ability to troubleshoot and resolve customer issues logically and efficiently.
  • Strong listening and de-escalation skills.
  • Ability to learn quickly and adapt to new technologies and processes.
  • Strong organizational skills with the ability to prioritize multiple tasks.
  • Comfortable working in a fast-paced environment while maintaining accuracy.

Qualifications

  • Minimum 2 years of customer service experience, preferably in an education or technology setting.
  • Familiarity with online platforms or learning management systems is a plus.
  • Experience in tech support, customer service experience preferred.
  • Experience assisting customers in a app based environment is a bonus.
  • Some college education is ideal.

Salary Range:

$26-$32 hourly


Work Schedule:

Monday - Friday 8:00AM - 5:00PM

Hybrid in Sacramento, CA 95828


The Company

Balanced Body is the world's largest designer and manufacturer of Pilates equipment, as well as a provider of high-quality Pilates and other mind-body instructor training and continuing education. We currently do business in over 100 countries, with world-renowned customer service and a serious commitment to environmentally-friendly business practices. If you want to work with a company with a passion for changing lives in ways small and large, let us hear from you.

We offer competitive compensation and excellent benefits including:

  • Medical & Dental
  • 401(k) plan + Match!
  • Life and Long Term Disability Insurance - Employer Paid!
  • Paid time off and holidays

Balanced Body is an equal opportunity employer dedicated to workforce diversity.

Key Skills
Customer SupportTechnical TroubleshootingCommunication SkillsListening SkillsOrganizational SkillsAdaptabilityDe-escalation SkillsAttention to Detail
Categories
Customer Service & SupportEducationTechnologySports & Recreation
Benefits
Medical & Dental401(k) Plan + MatchLife and Long Term Disability Insurance - Employer PaidPaid Time Off and Holidays
Job Information
📋Core Responsibilities
The Customer Service Representative will provide outstanding support to users of the education platform, assisting with account access and troubleshooting technical issues. They will also document customer interactions and collaborate with internal teams to resolve escalated issues.
📋Job Type
full time
💰Salary Range
$26 - $32
📊Experience Level
2-5
💼Company Size
526
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page