Office Coordinator - Front Desk/Call Center

Description

We’re hiring an Office Coordinator to be the first friendly face (and voice) for our clients.

If you love helping people feel welcome, can juggle front desk responsibilities with ease, and thrive in a professional yet compassionate environment, this could be the perfect fit.

As an Office Coordinator at Poulin | Willey Trial Lawyers, you’ll be the first point of contact for clients and visitors—whether in person or over the phone. You’ll make sure every interaction leaves a positive impression while also helping our legal teams stay organized and connected.

What You’ll Do

• Greet clients and visitors warmly, creating a professional and welcoming experience.
• Answer and route incoming calls with clarity, empathy, and urgency.
• Collect and log basic intake information in our case management system (Litify).
• Transfer clients to the right team members and ensure every call is documented accurately.
• Schedule and coordinate in-office meetings, including conference room use.
• Keep the office environment clean, organized, and client-ready at all times.
• Participate in team meetings to stay aligned on client service standards and goals.
• Uphold our Core Values in every client and team interaction.

Requirements

• Previous experience in front desk, office administration, or client-facing service.
• Customer service or call center experience strongly preferred.
• Excellent communication skills—both written and verbal.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Professional, empathetic, and client-centered approach.
• Familiarity with office or case management systems (Litify experience a plus).
• High school diploma or equivalent required; additional training in office administration or customer service is a plus.