Assistant Service Manager - Baxter Ford West Dodge

Description

Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be!

At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! 

We value individuals who:

• Make it matter through being a caring team member.
• Are authentic and communicate with transparency and kindness.
• Welcome differences by seeking, listening, and learning from diverse perspectives.

At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER!

Your Purpose as an Assistant Service Manager:

As an Assistant Service Manager, you will be responsible for helping support the Service Manager through leading service team members to ensure service processes and guest expectations are being met. The Assistant Service Manager will have the ability to lead multi-level service team members through high levels of expectations, energy, positive attitude, and passion for excellence in creating a delightful employee and guest experience.

In your role as Assistant Service Manager:

• Provides leadership through developing and coaching assigned service personnel.
• Assists the Service Manager in leading the service department’s daily operations, including scheduling, workflow management, and guest experience.
• Collaborates with the service team to ensure timely and accurate completion of service orders and repairs.
• Provides support in handling inquiries, guest concerns, and escalations, ensuring prompt resolution to maintain guest satisfaction.
• Assists in maintaining accurate service records, including guest information, service history, and vehicle maintenance records.
• Helps monitor and maintain adequate inventory levels of supplies, ensuring availability to support timely repair orders.
• Assists in training and mentoring service department staff, ensuring they have the skills and knowledge to perform their duties effectively.
• Collaborates with other departments across the total store to ensure seamless coordination and communication.
• Stays updated on industry trends, new technologies, and service procedures to support the delivery of exceptional guest service.
• Assists in implementing and maintaining service department policies and procedures to ensure compliance with dealership and manufacturer standards.
• Supports the Service Manager in analyzing service department performance metrics and implementing improvement strategies.
• Conducts regular check-ins with employees to discuss performance, identify opportunities for improvement, and set goals.
• Serves as a subject matter expert and provides training to service staff on manufacturer warranty policies.
• Effectively and timely addresses guest complaints and feedback to support the highest possible CSI ratings.
• Ensures assigned service employees understand and comply with federal, state, and local regulations affecting service operations, including hazardous waste disposal and OSHA requirements.

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Service manager and/or Service Advisor experience preferred
• Technical certification preferred
• Experience leading and/or developing teams preferred

Additional Qualifications:

• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Your Well-Being:

• Competitive Pay: Commensurate with experience
• Flexible Work Schedule: Full-time, Monday-Friday
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #4 to request accommodation.