Environmental Services Manager

Description

Job Title: Environmental Services Manager

Department: Environmental Services 

Reports To: Social Services Director 

FLSA Status: Non-Exempt

Hours: 40/week

Shift: Days, with alternating weekends and rotating Holidays

JOB DESCRIPTION

Supervises work activities of cleaning personnel to ensure a clean, orderly, and attractive facility for patients, residents, visitors, and staff. This position is deemed safety-sensitive and will follow all policies associated with that distinction. The duties listed below are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this job.  

• Develops, interprets, and monitors standards of housekeeping
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
• Investigate complaints regarding housekeeping service and equipment, and take corrective action 
• Schedules maintenance jobs in addition to day-to-day work and ensures that it is completed
• Inventories supplies to ensure an adequate stock
• Makes recommendations to improve service and ensure more efficient operation
• Create, update, and enforce department policies and procedures
• Explain and enforce operational and personnel policies and procedures 
• Prepares and is responsible for performance to a budget
• Recruits, coaches, counsels, and disciplines all personnel assigned to the Housekeeping Department
• Conducts orientation training and in-service training to explain policies and procedures and demonstrate equipment use and maintenance
• Ensures professionalism in the appearance and actions of staff
• Performs annual performance evaluations on all personnel assigned to the Housekeeping Department 
• Contributes to a team effort by communicating information, responding to requests, building rapport, participating in team problem-solving methods, and acting as a liaison between the housekeeping staff and the other departments 
• Acts as the Chemical Safety Officer for the facility 
• Must be able to perform all duties of an Environmental Service Technician
• Maintain confidentiality by protecting sensitive, proprietary, or confidential information. Adhere to HIPAA privacy and security requirements
• Protects patients and employees by adhering to infection-control policies and protocols
• Must wear Personal Protective Equipment (PPE) as required to maintain Infection Control Standards as set by the facility
• Performs other related duties as assigned

SUPERVISORY RESPONSIBILITIES

• To organize, coordinate, and evaluate Environmental Service functions and staff
• Maintains Environmental Service staff by recruiting, selecting, orienting, and training staff 
• Maintains Environmental Service staff by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results 
• Enforce adherence to governing agency regulations

REQUIRED SKILLS/ABILITIES/COMPETENCIES

• Proficient in Microsoft Office Suite or related software
• Proficiency in faxing, emailing, and Google Suite
• Ability to read chemical labels and instructions  
• Ability to use housekeeping equipment 
• A service-minded work ethic with a drive to meet patient care needs and a positive, upbeat attitude when encountering ambiguity and change
• Ability to interact effectively with people who have widely differing backgrounds
• Excellent oral and written communication skills in English
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Must be self-motivated
• Strong analytical and problem-solving skills
• Ability to prioritize tasks 
• Ability to act with integrity, professionalism, and confidentiality
• Must be able to hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergencies

Requirements

MINIMUM QUALIFICATION

• Must have a High School Diploma or GED equivalent
• 2-3 years of experience in housekeeping and managing other employees preferred
• Valid driver's license and clean driving record

ESSENTIAL JOB FUNCTIONS

• Regular and predictable attendance
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, crawl, or twist 
• Occasionally required to sit, climb, and balance 
• Occasionally required to operate foot controls and equipment 
• Frequently able to move/push/lift/carry items of varying weights
• Specific vision abilities required by this job include close vision and color vision
• Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc)
• May be expected to stand in a stationary position for an extended period of time
• Must be able to access and navigate throughout the department within the organization's facilities
• Ongoing need for the employee to see and read information labels and identify/operate equipment and supplies
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy

WORK ENVIRONMENT

• FCMC operates 24 hours a day, every day of the year. The operational needs of departments may require that you be available to work all shifts, including weekends and holidays, to meet the needs of patients.
• Potential exposure to blood, body tissue, fluids, contagious diseases, and hazardous waste.
• Occasional exposure to bodily injury, loud/unpleasant noise, unpleasant odor, and emotional or physical stress.  
• May be required to work day or night in a confined environment or in varying temperatures.
• This position is primarily based on campus with a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evenings, weekends, and holidays may be required to support operational needs. The role is based in a hospital setting.
• The employee works in the hospital setting.
• 15% of the time works within proximity to moving, mechanical parts.
• Exposed to electrical shock and hazardous chemicals 15% of the time.