Automotive Service Advisor

Description

Customer Service Advisor – Automotive (No Experience Needed)
Location: Hudson, Iowa

Are you passionate about helping people and making their day better? At Bill Colwell Ford, we’re not just in the business of servicing vehicles—we’re in the business of serving people. We’re looking for a Customer Service Advisor who excels at creating great experiences. You don’t need automotive experience—we’ll teach you that. What we do need is someone who brings energy, empathy, and organization to every customer interaction.

Whether you’ve worked in retail, hospitality, or another service industry, if you're ready to bring your customer service skills to a growing team, this could be your next great opportunity.

Comprehensive Full-Time Benefits: 

• Enjoy a five-day work week with a consistent schedule
• Paid time off and paid holidays
• Multiple health insurance plan options
• Health Savings Account (HSA) with company matching
• Dental and vision insurance
• 401(k) with company matching
• Long-term and short-term disability coverage
• Life insurance
• Flex spending account
• Paid training and development
• Competitive pay with performance-based incentives
• Company clothing allowance
• Employee discounts on vehicles, service, and parts
• Work in a brand-new, state-of-the-art facility
• Relax in a separate employee breakroom with a full kitchen
   

Key Responsibilities:

• Customer Experience: Greet customers warmly, guide them through the service process, and ensure they feel informed and confident throughout.
• Communication: Clearly explain recommended services and answer customer questions—no technical jargon required.
• Organization: Create and manage service orders, keep track of appointments, and ensure smooth coordination with technicians.
• Support: Help schedule vehicle service, assist with basic diagnostics, and follow up with customers after their visit.
• Collaboration: Work closely with service technicians, parts staff, and fellow advisors to create a seamless, friendly environment.
   

Qualifications: 

• Previous experience in a customer service, hospitality, or retail role
• Friendly, organized, and detail-oriented
• Excellent communication and interpersonal skills
• Comfortable multitasking in a fast-paced setting
• Team player who enjoys helping others
• Willingness to learn about vehicles and service processes
• Valid driver’s license with a clean driving record
   

Join Our Family at Bill Colwell Ford – Apply Today!

Bill Colwell Ford is a family-owned Ford dealership located in Hudson, Iowa, just outside of Waterloo/Cedar Falls. For over 40 years, we’ve built a reputation on honesty, quality service, and treating our employees like family. Here, you’re not just another employee—you’re a valued part of our team.

We are proud to be an equal opportunity employer, and we strictly prohibit discrimination or harassment based on race, color, religion, age, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Application Process

Ready to bring your customer service skills into the automotive world? We’d love to hear from you. Submit your resume and/or a cover letter that tells us why you’re a great fit for the Customer Service Advisor role at Bill Colwell Ford. Let’s take the next step in your career—together.