JOB DETAILS
Front Desk Medical Registrar
CompanyThe Floating Hospital
LocationNew York
Work ModeOn Site
PostedJanuary 13, 2026
About The Company
The Floating Hospital is the only Federally Qualified Health Center (FQHC) in New York City to have all three of the federal government’s urban FQHC designations: to provide medical care to the community, to public housing residents, and to the homeless. The Floating Hospital is also a certified Level 3 Patient Centered Medical Home. As family doctor to New York City’s most vulnerable citizens, The Floating Hospital has continuously provided primary healthcare to at-risk populations in all five boroughs of New York City for 148 years in fulfillment of its mission: to provide high-quality, comprehensive, compassionate healthcare and social services to underserved communities. Since the tragic events of 9/11, we are no longer “floating” but are now land-based in our main Long Island City clinic, in six satellites in New York City homeless shelters, and in our new Queensbridge clinic.
From our state-of-the-art Long Island City facility and satellite locations across all five boroughs of New York City, we continue our pioneering tradition of providing New York City’s underserved populations with the consistent, respectful healthcare New Yorkers expect from their personal family physicians. We provide primary medical, dental, and mental healthcare as well as health education and counseling. Our bilingual and culturally competent clinical teams ensure that each patient is accurately assessed and treated with dignity and compassion. By offering free van transportation to and from our facilities, we help our patients overcome a major barrier to healthcare regardless of their ability to pay for services.
Follow us on Facebook at: https://www.Facebook.com/TheFloatingHospital
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About the Role
Description
ESSENTIAL FUNCTIONS:
- Greets patients and their families in a courteous and professional manner.
- Schedules patients in person and over the phone for Medical, Dental and Mental Health Providers.
- Verifies insurance: Medicaid status, co-pays, deductibles, authorizations, and TFH PCP assignment.
- Collects co pays.
- Calculates and collects sliding fee scale charges.
- Provides and collects all necessary HIPAA documents to patients. Follows all HIPAA, compliance, privacy and confidentiality standards.
- Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) in a clear, concise manner
- Confirms appointments for following day; verifying insurance and PCP, co-pays, self-pays or balance due, correct address and phone number on file.
- Recalls patients who missed prior day’s appointments to attempt to re-schedule appointment; mail letters to those who were not contacted via phone call.
- Rectifies cash box at the end of shift; Fill out cash receipt with patients’ information and type of payment made, including insurance type.
- Obtains daily rosters from Insurance Companies of patients who have listed TFH Providers as their PCP. Contact these people via phone or mail inquiring if they would like to make an appointment with one of our Providers at TFH.
- Maintains an organized and clean work and reception area.
- Registers and obtains all patient demographics with up-to-date information.
- Works with patients regarding insurance options, including selecting a primary care provider.
- Ensures that eligibility and billing-related data are current.
- Determines patient’s insurance eligibility using epaces and/or insurance web portal.
- Follows-up to ensure that patient’s insurance enrollment or status change has been processed.
- Tracks patients reported barriers to receiving all services needed.
- Answers phones with TFH greeting and relay messages to the appropriated personnel.
- Works closely with the Billing Department and Medical, Mental Health and Dental teams.
- All other duties assigned.
Requirements
Background and Education:
High School degree/associate degree or an equivalent in training and/or experience; minimum of two years front desk/registration experience; valid NY state drivers or non-driver ID/license; knowledge of the New York City area; knowledge of current of health insurance plans and verification insurance eligibility; customer service experience; attention to details; reliable; resourceful; great work ethics; bilingual Spanish speaking required.
COVID-19 and Flu Vaccines are required.
Key Skills
Customer ServiceInsurance VerificationHIPAA ComplianceAppointment SchedulingCash HandlingPatient RegistrationBilingual Spanish SpeakingAttention to DetailCommunicationOrganizational SkillsProblem SolvingTeam CollaborationReliabilityResourcefulnessWork Ethics
Categories
HealthcareCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Front Desk Medical Registrar greets patients, schedules appointments, verifies insurance, and collects payments. They also maintain patient records and ensure compliance with HIPAA standards.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
204
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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