Service Coordinator

Description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for a Service Coordinator to join our fast-paced, customer-oriented team. The successful candidate serves as a central point of contact for customers and performs various customer service functions including preparation of quotes, scheduling of technical resources, service-related invoicing, and hosting internal and external customer meetings.

Service Coordinator Essential Duties and Responsibilities:

• Prepare standard service support quotes in Salesforce and present service support quotes to Account Manager or directly to customer for approval
• Reconcile purchase order received from customer with the service details
• Understand scope of service work and schedule requirements to execute the scheduled service
• Document and distribute service engagement details to all internal and external stakeholders
• Schedule people resources based on workload and customer priorities in a timely manner
• Coordinate and host customer calls for engagement kick-off, status updates, and problem resolution
• Resolve customer issues, complaints, and requests in a timely, professional manner
• Reassign work as needed to manage customer needs and communicate to all internal and external stakeholders
• Setup/data enter and track service orders in IFS (ERP software)
• Setup/data enter and track customer invoicing and customer reporting details/packages after service is completed in IFS
• Distribute and track periodic customer satisfaction surveys
• Actively participate with team members to achieve company goals

Requirements

Service Coordinator Education, Knowledge and/or Experience:

• Bachelor’s degree preferred, High school graduation or equivalent required
• A minimum of 3 year of experience in an industrial sales and/or service environment
• Quickly embraces, learns, and applies new technology and/or procedures.
• High computer application literacy including Microsoft Office Suite, and ability to learn internal business systems
• Knowledge of order processing systems (IFS a plus)
• Excellent interpersonal, verbal communication skills and proven ability maintain high customer service
• Able to manage difficult or emotional customer situations and respond promptly to customer needs
• Proven ability to build and support teamwork

Service Coordinator Physical Requirements:

• Ability to work extended hours on a computer

Service Coordinator Benefits: Recognized with a Top Employee Benefit Plan Award in 2020, below you will find our outstanding total rewards package when you join our team including:

• Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, & Safety Time (PSST)
• 401K with 6% company match
• Employee Stock Ownership Plan (ESOP)
• Excellent health & wellness benefits
• Student debt & tuition reimbursement
• Novaspect is a 2024 Great Place to Work® Certified company

Service Coordinator Schedule:

• 7:30am – 4:30pm, Monday thru Friday

Service Coordinator Location: Open to Schaumburg, IL

Service Coordinator Pay:

• Base salary range: $65,000 - $90,000
• Bonus potential: 5%

The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.

Who We Are:

Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.