JOB DETAILS

Mitigation Manager

CompanyEmergency Restoration Experts, LLC.
LocationKernersville
Work ModeOn Site
PostedJanuary 14, 2026
About The Company
Emergency Restoration Experts (ERX) is a Carolina-based provider of commercial and residential restoration services. Our principals and employees have over 15 combined years in the emergency mitigation and repairs industries. Having completed over 12,000 restoration projects, our project managers and technicians have maintained a customer satisfaction level of over 95% by being responsive, performing quality work, and keeping our customers informed throughout every aspect of the project. Whether the project is a $1million + mitigation and repair job or a simple inspection to give you an idea of the extent of your damage, every customer is important to us. ERX proudly serves the Carolinas and NE Florida (Jacksonville/St. Augustine). Call us 24/7 for a free inspection: 866-277-4ERX (4379).
About the Role

Description

EARTH. FIRE. WATER. AIR.

If you wield the power to harness these elements, keep reading…


Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.


So, what does it mean to be a TITAN?


To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…


OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET


Role Description:

We are looking to hire a full-time Lead Mitigation Technician; that exceeds customer expectations while overseeing world-class execution of jobs for restoration Xperts. You will be tasked with creating superior customer XPERIENCE. This is accomplished by providing excellent leadership for your crew and ensuring proper and thorough documentation.


Responsibilities:

  • Oversee all mitigation, mold, fire, smoke, trauma, etc.; disaster response, emergency mitigation, water extraction, structural drying, and demolition, following IICRC standards.
  • Maintain department and project budgets.
  • Responsible for all hiring, training in all fields, performance evaluation, discipline and termination
  • Responsible for growing department.
  • Proactively communicate with Management on project statuses, subcontractor performance and supplements.
  • Oversee job progress and proactively communicate with Management on any potential problems or issues that may arise on projects.

Requirements

  • Previous mitigation experience is required.
  • Must have previous commercial and residential experience
  • Strong leadership skills.
  • Valid unrestricted driver's license.
  • Basic tech skills to use a smartphone/tablet and relevant software.
  • Ability to work overtime in response to emergency situations, which may include after hours, weekends, or holidays.
  • IICRC – ASD, WRT, FSRT
  • IICRC – AMRT or better

Benefits:

· Monday – Friday 8AM-5PM Consistent Schedule

· Dental, Disability, Life, Medical and Vision Insurance

· 401K Company Match

· PTO – Paid Time Off

· Phone allowance


Physical Environment

Physical ability to lift 80 lbs. and be able to work within non-climate-controlled environments.

Key Skills
MitigationLeadershipWater ExtractionStructural DryingDemolitionCommunicationProject ManagementIICRC StandardsTrainingPerformance EvaluationDisciplineEmergency ResponseCustomer ServiceBudget ManagementTechnical SkillsProblem Solving
Categories
Environmental & SustainabilityConstructionManagement & LeadershipCustomer Service & SupportTrades
Benefits
DentalDisabilityLifeMedicalVision Insurance401K Company MatchPTO
Job Information
📋Core Responsibilities
The Mitigation Manager will oversee all aspects of disaster response and emergency mitigation, ensuring jobs are executed to high standards. They will also maintain project budgets and manage hiring and training for the department.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
77
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page