JOB DETAILS
SERVICE ADVISOR (Automotive)
CompanyNISSAN LITHIA SPRINGS LLC
LocationLithia Springs
Work ModeOn Site
PostedJanuary 14, 2026
About The Company
At Smith Automotive Group, we are a family-owned and operated dealer group proudly serving the Atlanta Metro area. Our organization is home to three premier Nissan dealerships, offering top-tier sales, service, and vehicle rentals to a diverse and loyal client base.
We are dedicated to delivering a transparent, customer-focused experience that ensures every client feels valued and cared for. Whether helping customers find their perfect vehicle, providing expert service, or supporting their journey, we prioritize excellence in every interaction.
As a company experiencing rapid growth, we are searching for goal-oriented, driven individuals who are eager to learn, grow, and make a meaningful impact. At Smith Automotive Group, you’ll find a supportive and dynamic culture that fosters collaboration and personal development.
Here’s what sets us apart:
-Career Advancement: We believe in promoting from within, helping our team members rise to new challenges and thrive in roles tailored to their strengths.
-Culture of Excellence: Work alongside a team of motivated professionals who share a commitment to achieving greatness in every aspect of our operations.
-Opportunities for Growth: Whether you're just starting out or looking to advance your career, we offer training and mentorship to help you reach your goals.
Join our growing Smith Automotive family today and build a career with an organization that values your ambitions and success. Start your journey in the automotive industry with a company that truly invests in its people.
About the Role
Description
If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!
As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Meet requirements of the state and federal law for automobile repair and consumer protection.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Requirements
Minimum Requirements
Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Benefits
When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.
- Strong pay plan! Based on experience!
- Monthly Bonuses
- Health Medical, Dental & Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- Paid Time Off
- Employee Vehicle Purchase Program
Key Skills
Customer ServiceCommunicationCharismaProduct KnowledgeProfessional AppearanceWork EthicProcess Driven EnvironmentService History InspectionSales PromotionCost EstimationAuthorization CommunicationWarranty RepairsAppointment ConfirmationPost-Repair Follow UpState and Federal Law ComplianceTeam Interaction
Categories
Customer Service & SupportSalesTransportationTradesRetail
Benefits
Health Medical, Dental & Vision InsuranceLife and Disability Insurance401K Retirement Savings PlanPaid Time OffEmployee Vehicle Purchase Program
Job Information
📋Core Responsibilities
As a Service Advisor, you will greet service customers and inspect vehicles to identify their service needs. You will also promote sales of services and communicate with customers regarding estimates and service progress.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
52
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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