Leave & Accommodations Specialist

Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Leave & Accommodations Specialist serves as the primary point of contact for employees navigating leave of absence programs and workplace accommodation requests. This role ensures compliance with federal, state, and local regulations while delivering a supportive and empathetic employee experience. The work performed is a blend of case management, compliance expertise, and thoughtful problem-solving.

If you are an experienced leave administration professional with a passion for service and a drive to improve healthcare, we would love to meet you.

Key Responsibilities  

Leave of Absence Administration (30%)

• Manages end-to-end leave cases, including FMLA, ADA, state-specific leaves, parental leave, military leave, and company-sponsored programs.
• Reviews and processes leave requests, medical certifications, and return-to-work documentation.
• Maintains accurate case records and ensures timely communication with employees, managers, and HR partners.
• Monitors leave timelines, eligibility, and entitlements to ensure compliance with applicable laws and policies.
• Partners with payroll to ensure accurate pay continuation, benefits deductions, and leave coding.

Employee Support & Communication (25%)

• Provides clear, empathetic guidance to employees navigating leave or accommodation needs.
• Educates leaders on their responsibilities and best practices for supporting employees.
• Develops and updates employee-facing resources, FAQs, and process documentation.

Workplace Accommodations (15%)

• Serves as the primary coordinator for ADA and non-ADA accommodation requests.
• Facilitates the interactive process between employees, managers, and healthcare providers.
• Evaluates documentation and recommends reasonable accommodations aligned with business needs.
• Tracks accommodation plans, renewals, and follow-up assessments.

Compliance & Documentation (15%)

• Ensures all leave and accommodation processes comply with FMLA, ADA, HIPAA, state leave laws, and internal policies.
• Maintains confidential employee records in accordance with legal and organizational standards.
• Identifies compliance risks and escalate issues when necessary.

Cross-Functional Collaboration (15%)

• Partners with HR Business Partners, Benefits, Payroll, Legal, and Safety teams to ensure seamless case management.
• Supports HR initiatives related to well-being, accessibility, and workforce support programs.

Qualifications

Required

• Bachelor’s degree in business, human resources, or related discipline
• 4-6 years of experience administering FMLA, ADA, and other leave/accommodation programs.
• Experience with HRIS (e.g., Paylocity, Workday, UKG, ADP)
• Strong understanding of federal and state leave laws and workplace accommodation requirements.
• Excellent communication skills with the ability to explain complex processes clearly.
• High attention to detail and strong organizational skills.
• Ability to handle sensitive information with discretion and professionalism.

Preferred

• Experience with leave management systems (AbsenceSoft, etc.).
• Prior work in a mid-size or large organization with high case volume.
• Certification such as PHR, SHRM-CP, or ADA Coordinator Training. 

Work Environment

• Location: Hybrid
• Schedule: Full-time 
• May require additional availability or flexibility for critical, time-sensitive issues.
• Regular meetings with teams, departments, or leadership to ensure alignment.

Key Essential Functions 

• Must be able to sit for prolonged periods of time while working.
• Must be able to lift up to twenty-five pounds with or without reasonable accommodation.
• Must perform repetitive motions for an entire shift, including bending, reaching, lifting, and scanning.
• Must be able to work onsite when required.
• Manage and prioritize multiple cases and projects simultaneously in a fast-paced environment.
• Process cases with a high level of accuracy, efficiency, and organization, ensuring timely delivery and proper documentation.
• Communicate confidential information effectively with internal stakeholders to understand needs and resolve issues.

Employment Classification

Status: Full-time
FLSA: Exempt 

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.