JOB DETAILS

Technical Manager

CompanyFAMILY ENTERTAINMENT GROUP LLC
LocationConcord
Work ModeOn Site
PostedJanuary 15, 2026
About The Company
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more. We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business. As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions. FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
About the Role

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.


Position Summary

The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.


Key Responsibilities


Leadership & Supervision

· Supervise, train, and develop Technicians and Technical Assistants

· Conduct interviews, performance reviews, and assist in hiring and terminations

· Provide coaching, progressive discipline, and recognition as needed

· Ensure consistent communication, feedback, and quarterly performance check-ins

· Foster collaboration across departments and represent the team in internal meetings


Operations & Maintenance

· Troubleshoot, repair, and maintain arcade games and attractions

· Develop and manage preventive maintenance schedules

· Ensure all equipment meets company and safety standards

· Track and control parts inventory; minimize downtime and expenses

· Monitor and maintain a clean, organized, and safe work area

· Lead by example by working shifts and supporting peak hours as needed


Customer Service & Quality

· Resolve guest concerns promptly and professionally

· Ensure a superior guest experience by keeping games in excellent condition

· Uphold company values in service delivery and presentation

· Support compliance with quality assurance programs and safety protocols


Additional Duties

· Support other locations with game moves or operational improvements

· Assist in company initiatives and projects as assigned by the General Manager

· Represent the company with professionalism and a solutions-oriented mindset

Requirements

Qualifications

· High school diploma or equivalent; technical training preferred

· Minimum 3 years of hands-on experience as a technician or in a similar role

· Supervisory experience a plus


Apply now to join our growing team and help us create memorable experiences in our locations


Family Entertainment Group is an equal opportunity employer

Key Skills
LeadershipSupervisionTroubleshootingRepairMaintenanceCustomer ServiceQuality AssuranceSafety ComplianceInventory ManagementTeam CollaborationCoachingPerformance ReviewsProblem SolvingCommunicationOperational EfficiencyGuest Satisfaction
Categories
Management & LeadershipCustomer Service & SupportHospitalityEngineeringTrades
Job Information
📋Core Responsibilities
The Technical Manager oversees the daily operations of the technical team, ensuring arcade and game equipment is well-maintained. This role focuses on guest satisfaction, regulatory compliance, and operational efficiency.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
367
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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