Systems Engineer Apprentice

Description

Job Summary: The competency-based apprenticeship will measure the apprentice’s successful demonstration of acquired skills and knowledge, as verified by the program sponsor. Requirements include that the apprentice complete an on-the-job training component and complete a related technical instruction component as outlined within the approved Standards of the Apprenticeship. The apprentice will support the company’s mission by working with teammates and other teams to design, engineer, build, implement/install and support joint solutions for remote clients. The Systems Engineer Apprentice will provide data center and systems support for our Software as a Service (SaaS) Microsoft Windows, VMware, and hybrid Storage Area Network (SAN) infrastructure. The employee should possess strong troubleshooting and analytical skills; disaster recovery and business continuity planning abilities, implementation and execution experience is a plus. 

 Viable candidates must be willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily.  

Requirements

Key Responsibilities:

•  Assist with the support and maintenance of Windows Server environments (2019/2022/2025) under the guidance of senior engineers
•  Help perform basic administrative tasks in SaaS hosting environment
•  Support Active Directory (AD) tasks such as user accounts, group membership, and basic Group Policy changes
•  Assist with Domain Name System (DNS) updates and troubleshooting following documented procedures
•  Learn and assist with basic PowerShell scripts for automation and system tasks
•  Help support file and print services, including FTP and SFTP environments
•  Assist with monitoring and basic support of storage systems 
•  Participate in disaster recovery testing activities and documentation
•  Assist with creating and maintaining virtual machines, templates, and snapshots in VMware environments
•  Use monitoring tools to observe system health and report issues
•  Assist with security tasks, and system hardening under supervision
•  Help with hardware troubleshooting and data center support tasks as needed
•  Learn and apply basic networking concepts including TCP/UDP fundamentals

Work Experience / Knowledge:

•  Knowledge in flowcharting and diagram design
•  Fluent in Word, Excel, PowerPoint, and Visio applications

Qualifications / Certifications:

•  Minimum high school graduate; General Education Development (GED)
•  Two-year college degree in IT preferred
•  Customer service skills
•  Strong communication skills, both written and verbal
•  Ability to multitask, prioritize and remain cool under pressure
•  Strong analytical skills (i.e., technical and non-technical problem solving skills)
•  Must be a team player and self-starter 
•  Critical thinking, observation and reasoning abilities

Special Requirements:

•  Willing to work irregular hours as needed
•  On-call rotation duty
•  Conduct after-hour maintenance and troubleshooting as required (nights and weekends)
•  Willing to accept various projects and tasks as needed
•  Sitting for long periods of time
•  Ability to lift 50 pounds

 Apprenticeship begins on April 27th, 2026. 

 Equal Opportunity Employer. M/F/D/V