JOB DETAILS

Learning Facilitator

CompanyPublic Service Division
LocationSingapore
Work ModeOn Site
PostedJanuary 16, 2026
About The Company
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector. Our mission: Engineering Digital Government, Making Lives Better. Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do. As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
About the Role

[What the role is]

A learning facilitator’s job scope will include managing stakeholders, assessing learning needs, planning, designing, developing, facilitating and evaluating learning effectiveness of training courses and programmes for the PA staff, grassroots leaders and other participants to build a growth mindset and enhance their knowledge and skills so that they can (i) better support PA’s role in bringing people together and bringing people and Government closer, and (ii) contribute more meaningfully and effectively to the community building process in Singapore.

He/she will provide support and advice to the Assistant Dean and Vice-Dean on all matters pertaining to both synchronous and asynchronous training courses and programmes.

[What you will be working on]

Training for PA Staff and Grassroots Leaders (GRLs)

  • Provides training consultancy services to PA Divisions, including GCD Office and its’ grassroots organisations (GROs) to customise and contextualise training packages to enhance the PA staff and GRLs’ core competencies in support of PA’s roles in enhancing people-to-people (P-P), people-to-government (P-G) and government-to-people (G-P) engagement;
  • Conducts face-to-face, virtual and blended training courses/workshops and other experiential-based activities, including customised ones, for PA staff and GRLs to develop and enhance their knowledge and skills in the core competencies in P-P, P-G, G-P and community leadership so as to serve the community more effectively;
  • Facilitates and encourages a growth mindset in PA staff and GRLs towards continuous learning and better change management; and
  • Translates relevant PA knowledge and concepts into appropriate teaching materials and incorporates them into the contents of modules and programmes.
     

Management and Organisation of Training Programmes

  • Develops and contextualises training materials, including eLearning course wares, facilitator’s guides, learners’ guides, and training aides such as digital interactive media, PowerPoint slides, videos, etc;
  • Applies and integrates learning technology innovations in curriculum or programme development to enrich learners’ experience.
  • Conduct assessments which measure learners competence and development, and managing the award of certifications and accreditations.
  • Recommends action plans to improve NACLI’s training programmes to better meet the current and future expectations and needs of its stakeholders, including
    (i) Regular reviews and evaluation of existing NACLI’s training programmes; and
    (ii) Design and development of new training programmes;
  • Works closely with PA Divisions and/or GRCs and constituencies as the account manager to design and coordinate training plans;
  • Initiates, plans and conducts field research such as surveys, focus group discussions and observations of grassroots activities to obtain the primary data needed for teaching materials and literature review so as to enhance NACLI’s training courses and programmes;
  • Develops and reviews the organisational and role-specific capabilities frameworks and training roadmaps for PA staff and GRLs;
  • Coordinates with NACLI’s Training Administration and Operations department and PA Divisions to ensure that administrative and logistics support are efficiently and sufficiently provided so as to create a conducive environment for training;
  • Assists in conducting regular safety checks and audits to ensure that the training facilities, especially the outdoor teambuilding equipment, are in good working order and safe for use;
  • Coordinates and implements NACLI projects for staff and GRLs, such as workshops, ad-hoc projects etc, to enhance their learning;
  • Update training matters at Staff and Training Operations and Coordination meetings;
  • Work in taskforces and project teams to enhance NACLI’s training quality
  • Coordinates and facilitates other organisational learning initiatives in the PA;
     

Training for Other Community Partners

  • Provides training consultancy to government agencies, educational institutions and other organisations to design and conduct training programmes so as to enhance their effectiveness in engaging the community and supporting PA’s initiatives for better P-P, P-G and G-P efforts.
     

Other ad-hoc duties not covered under main responsibilities and duties.

  • Any other duties and projects as assigned by Senior Officers.

[What we are looking for]

Knowledge & Skills

Education

  • Professional qualifications in Adult Learning, Training & Development or Social Sciences
  • Possess strong writing skills

Experience

Minimum

  • 1 year experience in a training environment or equivalent

Desired

  • Possess some knowledge in community and social development sectors
  • Possess practical knowledge and relevant experience in facilitating adult training, courseware development and/or learning technology design and implementation
     

  Others            

  • Possess strong presentation and communication skills
Key Skills
Adult LearningTraining DevelopmentSocial SciencesWriting SkillsCommunity DevelopmentFacilitating TrainingCourseware DevelopmentLearning Technology DesignPresentation SkillsCommunication Skills
Categories
EducationGovernment & Public SectorSocial ServicesManagement & Leadership
Job Information
📋Core Responsibilities
The Learning Facilitator will manage stakeholders and assess learning needs while planning, designing, developing, facilitating, and evaluating training courses for PA staff and grassroots leaders. They will also provide consultancy services and develop training materials to enhance community engagement.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
4126
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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