LEAD PROGRAM ASSISTANT

Description

COMPANY DESCRIPTION:

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness. 

LEAD PROGRAM ASSISTANT POSITION SUMMARY: To assist management with training and monitoring guests; and to promote a safe and secure environment. Operates as a shift lead to the Program Assistants and assists with training new hires. 

LEAD PROGRAM ASSISTANT CORE WORK PRINCIPLE: Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas. 

LEAD PROGRAM ASSISTANT ESSENTIAL FUNCTIONS:

• Actively monitor guests and ensure compliance with all program guidelines and expectations. 
• Responsible for crisis intervention and decision making that impacts the overall during the evening shift. 
• Conduct property/room inspections, as needed. 
• Follow established protocols for medical emergencies and unusual/disruptive activity. 
• Provide written documentation (this may include reports, presentations, and data analysis), as required. 
• Facilitate conflict resolution and intervene to diffuse any potential volatile and/or hostile situations, as needed. 
• Maintain proper decorum in the Concord, the Oaks, Sycamore, Currie Court, and the main dining room. 
• Assist with intake, discharge, and/or orientation processes, as requested. 
• Attend scheduled department/team meetings, as requested. 
• Conduct other duties as assigned. Depending on location, these may include mail sorting and delivery; transporting clients in a company vehicle; serving meals to residents; serving as program representative to volunteers; and chaperoning children.  
• Assist adult case managers and the Operations Dept. with move in and move out checklist.  
• Attend meetings on and/or offsite with collaborative partners. 
• Assist the Executive Program Director with the Community Assistants.  
• Work collaboratively with Executive Program Director to plan and implement onsite and offsite events. 
• Conduct other tasks and projects as assigned by the Executive Program Director.  
• Encourage guests in their faith and growth in Jesus Christ.  
• Commitment to URM mission, vision, and core values.

LEAD PROGRAM ASSISTANT PHYSICAL DEMANDS:   

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job. 

• Manual dexterity for reaching, lifting objects, and to operate office equipment, required. 
• Ability to lift objects up to 30 lbs. 

LEAD PROGRAM ASSISTANT WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job within the environment. 

• The office is clean, orderly, properly lit, and ventilated. 
• Noise levels are considered low to moderate. 

Requirements

LEAD PROGRAM ASSISTANT EXPERIENCE, EDUCATION, AND LICENSURES:

• High School Diploma or equivalent.  
• Current California Driver License and ability to be added to the company vehicle insurance policy required if working at Hope Gardens Family Center. Commercial license, a plus. 
• Minimum 2 years of prior experience in a related field (social services, community relations, customer service, non-profits, etc.) performing similar duties. 

LEAD PROGRAM ASSISTANT KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively in both orally and in writing. 
• Ability to manage time.  
• Skilled in de-escalation techniques. 
• Proficient knowledge in the implementation of social service programming. 
• Proficient in Microsoft programs including Word, Excel and Outlook and the ability to learn proprietary computer programs. 
• Must have excellent organization skills and a strong ability to prioritize tasks. 
• Must have the ability to multi-task in a high-volume environment. 
• Fluency in Spanish a plus. (Los Angeles location) 
• Ability to conduct responsibilities without direct supervision.