JOB DETAILS

Porter

CompanyAccorHotel
LocationMelbourne
Work ModeOn Site
PostedJanuary 16, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

At Pullman, we celebrate the transformative power of progress — thriving on the art of seeing the familiar in new ways. Here, diverse perspectives collide to spark creativity, and fresh possibilities unfold.

Perfectly positioned on the edge of Fitzroy Gardens and just moments from the MCG, Pullman Melbourne on the Park stands as one of the city’s most iconic hotels, renowned for its legacy of delivering first-class experiences to business travellers, curious explorers, and passionate sports fans alike.

Job Description

Our Concierge team is responsible for providing first impressions to our guests.

As a Porter, your key responsibilities will include (but not limited to):

  • Welcoming guests.
  • Carrying luggage.
  • Valet parking guest vehicles.
  • Explaining hotel facilities.
  • Maintaining the cleanliness standards of the Hotel entrance.
  • Providing tourism information including dining and entertainment recommendations.
  • Promoting the Accor Live Limitless Loyalty Program.
  • Ability to work a flexible 7-day roster including AM and PM shifts.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications

The successful candidate will have previous experience in a similar role plus (but not limited to):

  • Ability to lift sometimes heavy luggage.
  • Ability to work as part of a team but also independently.
  • Ability to provide prompt and efficient service including upselling advantageous.
  • Time management skills with the ability to multi-task.
  • Responsible Service of Alcohol and
  • C Class Driver’s Licence (Manual).

Additional Information

  • Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.

  • Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.

  • Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Casual
    • Key Skills
    Customer ServiceTeamworkTime ManagementMulti-TaskingLuggage HandlingValet ParkingTourism InformationUpsellingCleanliness StandardsProfessional AttitudeCommunication SkillsFlexibilityResponsible Service of AlcoholDriver's Licence
    Categories
    HospitalityCustomer Service & SupportFood & BeverageSports & Recreation
    Benefits
    Discounted Car ParkingExclusive Deals on Food & BeverageSpecial Accor Family and Friends Room RatesStaff Discounts at Accor Hotels WorldwideCareer DevelopmentWorld-Class Training
    Job Information
    📋Core Responsibilities
    As a Porter, you will be responsible for welcoming guests, carrying luggage, and providing information about hotel facilities. You will also maintain cleanliness standards at the hotel entrance and promote the Accor Live Limitless Loyalty Program.
    📋Job Type
    casual
    📊Experience Level
    0-2
    💼Company Size
    101270
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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