JOB DETAILS

Customer Service Representative (Remote)

CompanyWind River Environmental LLC
LocationMarlborough
Work ModeRemote
PostedJanuary 16, 2026
About The Company
Your Septic, Grease and Drain Service Experts! Wind River is committed to extending the life of your septic system while protecting the health of you, your family, & the environment! At Wind River Environmental, we want to make septic system care simple and hassle free. Our highly trained septic technicians go above and beyond to ensure that you are aware of any potential issues - necessary repairs, Board of Health requirements, and recommendations for your system. We want to make sure your system is healthy in an effort to save you money on costly repairs and to help keep our environment safe and clean. Routine septic system pumping is the key to maintaining a healthy septic system. There is no way to avoid sludge build up, but regular servicing helps keep it at a manageable level. Your septic system must be cleaned properly and pumped on a regular basis to ensure that your system remains at a healthy liquid balance. Regular servicing and septic pumping will help to identify potential problems that could be lurking under the surface. 3 REASONS WHY YOUR SEPTIC AND/OR GREASE SYSTEM DESERVES WIND RIVER 1. We have the best trained technicians in the industry 2. We are WHERE you need us to be WHEN you need us to be there – Unparalleled 24 hour emergency service 3. Our 3 step maintenance program is designed to extend the life of your septic system Protect your investment – Go with the BEST – Go Green!
About the Role

Description

This position is the primary point of contact for customers inquiring about Wind River Environmental’s products and services. The CSR takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The CSR also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts. The CSR handles a large volume of inbound calls daily related to our many service offerings, including septic, drain cleaning, grease removal, inspections, and many other detailed topics.


Location: While this is a fully remote position, selected individuals will live within 30 miles of a WRE branch to provide local support when needed. For branch locations, see: https://www.wrenvironmental.com/locations/


Pay Range: $18 - $22 per hour

  

Shifts: 

  • Mon - Fri, 7:00am - 3:30pm
  • Mon - Fri, 8:00am - 4:30pm
  • Mon - Fri, 9:00am - 5:30pm
  • Mon - Fri, 10:30am - 7:00pm
  • Weekend availability, while not mandatory, is a plus


Essential Duties and Responsibilities

  • Answers customer calls and concerns from Residential Pumping Queue
  • Provide engaging and educational customer service to customers to make sure they are educated on the value of pumping services and options
  • Schedules residential pumping services
  • Determines service need by working with customers and documents all calls in accordance with department requirements
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Maintains order management system by entering in service orders
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Is able to work in a metric / goal driven environment. CSR’s have both individual and group goals to work towards
  • Able to manage a heavy amount of inbound and outbound calls in a timely manner

Knowledge, Skills and Abilities

  • Ability to understand instructions furnished in written, oral or diagram form
  • Strong oral and written communication skills for customers, co-workers, and management alike
  • Ability to demonstrate basic customer service skills with all costumers (showing interest and empathy as appropriate)
  • Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
  • Ability to work independently and manage pressure to meet deadlines
  • Basic computer literacy including email and internet skills
  • Ability to perform basic math functions
  • Ability to work in a fast-paced environment 
  • Highly detail oriented
  • Ability to learn operating procedures quickly and be able to execute consistently up to standard 

Minimum Education / Experience / Qualifications 

  • Must have High School Diploma or equivalent
  • Previous customer service experience
  • Must be able to operate in a drug-free workplace

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer. 


Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.



Key Skills
Customer ServiceCommunication SkillsProblem SolvingDetail OrientedBasic MathComputer LiteracyTime ManagementGoal DrivenIndependent WorkResearch SkillsOrder ManagementDocumentationEmpathyFast-Paced EnvironmentService SchedulingInquiries Handling
Categories
Customer Service & SupportAdministrativeEnvironmental & Sustainability
Job Information
📋Core Responsibilities
The Customer Service Representative (CSR) is responsible for answering customer calls and concerns, providing educational customer service, and scheduling residential pumping services. They also maintain the order management system and resolve customer issues.
📋Job Type
full time
💰Salary Range
$18 - $22
📊Experience Level
0-2
💼Company Size
315
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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