Customer Service Representative

Description

This role must be willing to work in our Asland City office for the remainder of the year, then transfer to our Kingston Springs location.

Are you a customer-focused professional looking for a stable and rewarding career in the propane industry? Advanced Propane is seeking a Customer Service Representative (CSR) to be the first point of contact for our customers, handling a high volume of calls while providing top-tier service. This role offers the opportunity to work with a locally owned company that values work-life balance, job stability, and career growth.

Advanced Propane’s Core Focus:

• Taking care of people

Advanced Propane’s Core Values:

• Always be committed to the customer and to the team.
• Strive for excellence.
• Maintain accountability.
• Do the right thing, even when it’s hard.

Why Join Advanced Propane?

• Work-Life Balance: Enjoy a set schedule of Monday to Friday work hours (8:00 AM – 4:30 PM)
• Benefits Package: We offer a comprehensive benefits package, including health insurance, dental, vision, 401(k), holiday pay, paid time off (PTO), and performance bonuses.
• Career Growth: Expand your skills and career with opportunities for advancement within the company. We offer regular training, support for certifications, and potential for leadership roles.
• Safety Commitment: We prioritize safety and modern equipment to ensure the well-being of all our employees.

Key Responsibilities:

• Serve as the first point of contact for customers, answering a high volume of incoming calls in a courteous and professional manner.
• Greet and assist walk-in customers, addressing inquiries and processing payments.
• Process customer orders, schedule deliveries, and coordinate service requests.
• Provide product and service information while troubleshooting customer concerns.
• Maintain accurate customer records and update account information as needed.
• Communicate with drivers and service technicians, creating work orders to ensure timely service and deliveries.
• Handle billing inquiries, process payments, and assist with account management.
• Perform general receptionist duties, such as managing mail, filing documents, and assisting with office administrative tasks.
• Support other departments as needed to ensure seamless customer service.

Requirements

Qualifications & Skills:

• Previous customer service or receptionist experience, preferably in the propane, contracting, fuel, or energy industry.
• Strong verbal and written communication skills.
• Ability to handle a high volume of calls while maintaining a professional and friendly demeanor.
• Proficiency in computer systems, including CRM software and Microsoft Office.
• Strong organizational and multitasking skills in a fast-paced environment.
• Problem-solving mindset with the ability to remain calm under pressure.

Physical Requirements:

• Ability to lift up to 25 lbs.
• Comfortable working in an office environment