Customer Service Representative

Description

Job Summary

The Customer Service Representative is the interface between external customers and internal SK GC Americas (SKGCA) Functional Partners (Sales & Marketing Team, Logistics Team, Product Management Team, Finance Team, Technical Team) to deliver exceptional service to our customers and help the Sales & Marketing team drive sales growth.

Essential Functions (Duties that are fundamental to the role and must be performed on-site)

• Manage customer orders by using the Customer Service work process. This includes validating pricing on sales orders, payment terms, timely order confirmation, and credit balances
• Sales Order entry for customers, across North America, South America, Europe, Asia, and internal SK entities.
• Proactive and frequent communication with customers on order status, estimated delivery times, and other logistics details.
• Problem-solve customer issues by coordinating with customer personnel and SKGCA Functional Partners (Sales & Marketing Team, Logistics Team, Product Management Team, Finance Team, Technical Team).
• First point of contact for the customer when requesting documentation (Datasheets, ISO documentation, etc). 
• Strengthen customer intimacy by developing solid customer relationships, understanding customer needs, and gathering market intelligence.
• Export operations and documentation for both maritime and air processes, operating in close collaboration with the SKGCA Logistics Team, and external Freight Forwarders.
• Contribute to, and lead, internal SKGCA projects around Customer Service process improvements.
• Coordinate with the Sales & Marketing team on activities involving Sales Forecasts and Sales Order reports.
• Record and manage sales returns and sales adjustments (credit/debit note requests).
• Create new customer master data and maintain updated customer information (sold-to codes, ship-to codes, partner codes, routes).
• Process credit line requests for approval and set up.
• Maintain a thorough knowledge of products that we market and sell, and SKGCA’s service offerings.

Requirements

This job posting will close on Friday, February 6th at 1:00PM.

Knowledge, Skills, and Other Abilities

• Proficiency with ERP Systems (SAP) and Microsoft Office (Excel, Word).
• Strong aptitude for data management and working with numbers.
• Understanding of logistics and inventories.
• Ability to take ownership, sense of urgency to customer needs, attention to detail
• Excellent customer relationship skills and a strong aptitude for teamwork and collaboration.
• Proactive communication with customers, SKGCA’s Customer Service Team Leader, and SKGCA Functional Partners.
• Ability to problem solve by building consensus with SKGCA Functional Partners and external customer contact personnel.
• Strong multi-tasking skills and ability to handle multiple priorities.
• Strong aptitude to develop new skills and competencies required for the job role and beyond.
• Consistent positive attitude that adds to our effectiveness and positive culture.

Physical & On-Site Requirements

• This position is performed entirely on-site at the Houston, TX office.
• Regular, predictable, and punctual attendance is required.
• Must be able to operate standard office equipment, handle and organize physical files, and move between departments.
• Must be able to lift and carry office supplies, files, and packages up to 20 lbs.
• Must be able to travel locally for bank deposits, vendor visits, or meetings as required by business needs.

Qualifications

• Associate’s degree preferred, or equivalent work experience.
• 1-5 years of experience in a Customer Service or Logistics role, or equivalent customer or client facing experience.
• Industry experience in Chemicals or Oil & Gas or Manufacturing preferred.
• Strong oral and written communication in English.

Work Authorization:

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee, or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas (such as E, F-1, H-1, H-2, L, B, J, or TN) or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Employment Opportunity Statement

SK GC Americas Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws.

ADA & Accommodation Notice

The duties listed above are intended to describe the general nature and level of work required for this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

This job description identifies essential functions under the Americans with Disabilities Act (ADA). These functions are fundamental to the role and require on-site performance. Requests for reasonable accommodation will be considered in accordance with applicable law; however, due to the nature of the essential functions, remote work may not be a reasonable accommodation for this position.