JOB DETAILS

Member Resolution Representative

CompanyWestmark Credit Union
LocationIdaho Falls
Work ModeOn Site
PostedJanuary 17, 2026
About The Company
Westmark Credit Union has been helping the people of Idaho grow financially since 1954. We are a full-service financial cooperative, entirely owned by our members and committed to the development of their financial future. Our earnings are used to benefit you by providing a broad portfolio of financial products and services with attractive rates and low fees. Our History Westmark Credit Union has a history here in Idaho. Westmark Credit Union was founded in 1954 as Atomic Workers Credit Union by eleven Idaho National Engineering Laboratory employees, with a single location in Idaho Falls. Initially, most of the credit union's business was conducted in the basement or house of different Board Members or members. Our first office was opened in Idaho Falls in 1964. The Blackfoot Office was established in 1975. In 1976, the First Street Office was built and the first Pocatello location was established in 1977. A merger with Amidaway Credit Union facilitated the opening of our Westside Idaho Falls Branch in 1982, followed by another merger with Motran Credit Union shortly thereafter. The credit union obtained a Federal Charter in 1984 and became Atomic Workers Federal Credit Union. As the membership became more diversified, the name was changed to Westmark Federal Credit Union in 1987. In 1989, the members of Alliance Federal Credit Union and KID Credit Union also merged with Westmark to increase the membership to over 29,000 members and seven conveniently located branches in Southeastern Idaho. In 1998, Westmark applied for and obtained a State Charter and became Westmark Credit Union. The credit union opened its first branch in the Boise area in 2004. The credit union now has five branches in the Boise area and one in Twin Falls, bringing our branch network to a total of 15. Westmark currently provides service to over 68,000 members.
About the Role

Description

 

Discover the Westmark Difference!!


Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!


We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)



Position Summary: Under general supervision collects past due loans by contacting members and documenting progress

Schedule: Approximately 40 hours within a Monday through Friday work week




Responsibilities:

  • Initiate collection efforts on delinquent accounts by telephone or letter.
  • Maintain an overall standard ratio of calls per day and a set standard of collectible percentages.
  • Thoroughly and accurately document all collection activity.
  • Effect repossession of collateral in accordance with policy.
  • Ensure documents are prepared in a timely manner.
  • Perform any and all duties as assigned by the AVP of Member Resolution and the Member Resolution Center Assistant Manager.


Requirements


Qualifications:

  • High School Diploma or equivalent.
  • Proficiency in using a PC, calculator, and typewriter.
  • Ability to perform basic mathematical calculations.
  • Understanding and adherence to the Fair Debt Collections Act, Bankruptcy, and Privacy Act.


Key Competencies:

  • Maintains a reliable attendance record and accountability for actions.
  • Demonstrates effective time management and organizational skills.
  • Strong teamwork skills with a willingness to support the department as needed.
  • Proficiency in using computers and relevant software tools.


Physical Requirements:

  • Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
  • Sitting for extended periods of time.
  • Visual and auditory abilities to understand and communicate with the public.
  • Repetitive motion using wrists, hands, and fingers. 
  • Occasionally lift and carry up to 15 lbs., if required for departmental tasks.


Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Key Skills
CommunicationTime ManagementOrganizational SkillsTeamworkMathematical CalculationsPC ProficiencyDocumenting ProgressDebt Collection Knowledge
Categories
Customer Service & SupportFinance & AccountingAdministrative
Benefits
Paid Time OffHealth Insurance401kTuition ReimbursementEmployee Assistance Program
Job Information
📋Core Responsibilities
The Member Resolution Representative is responsible for initiating collection efforts on delinquent accounts and documenting all collection activity. They also ensure timely preparation of documents and perform duties as assigned by management.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
158
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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