Website Content Operations Specialist

  About the role

The Website Content Operations Specialist helps manage and enhance the Department’s planning related websites through effective content management system (CMS) administration, human-centred design, and inclusive digital communication. The role oversees daily CMS operations to ensure content is well-structured, current, and compliant with Victorian Government digital and accessibility standards, as well as the Department’s style guide. It works closely with the team, communications and content experts to set up, design and configure pages using the vic.gov.au  Ripple design system, and supports a broad network of content experts—providing training and guidance to help them create discoverable, accessible, and fit-for-purpose digital content.

Position accountabilities

• Works flexibly and collaboratively as part of a cross-functional team.
• Practices cultural safety by creating environments, relationships and systems free from racism and discrimination so that people can feel safe, valued and able to participation.
• Prepares training materials and quick reference guides to support content experts.
• Delivers training and coaching to content experts on how to use the CMS and ensure content is aligned to standards and best practice.
• Facilitates and coordinates meetings, workshops and communities of practice with stakeholders.

Key Selection Criteria

• Stakeholder Management (foundational) - Responds to clients’ needs; Keeps the client or stakeholder up to date with issues and developments; Promptly follows through on inquiries, requests and complaints; Takes responsibility for correcting problems promptly.
• Project delivery (foundational)  - Executes work tasks against plan; where plans are not defined, prioritises tasks in line with the urgency and impact of tasks; Utilises approved task management tools; Maintains accurate project records;
• Partnering and co-creation (foundational)  - Understands the importance of partnering with the customer or community in developing successful strategies, programs or products; Supports the design process by explaining what needs to be done and ensuring people have the necessary information to engage in the process and work effectively; Understands stages of co-design
• Working collaboratively (applied)  Build a supportive and cooperative team environment; Engages other teams to share information in order to understand or respond to issues; Support others in challenging situations

Please click here: Position Description.

Cultural  Value

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.
As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.

What we offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.
For further details please refer to Careers at the Department of Transport and Planning.
Pre-employment checks and employment conditions 
All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.
Applications close at 11.59pm on Monday, 2 February 2026. 

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Kate Bradley, Manager Digital and Design Services Manager via email kate.bradley@transport.vic.gov.au.  

Important Information:
–    If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.