OTC Billing Specialist
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
Responsibilities :
The Billing Specialist is responsible for ensuring the accuracy and timeliness of customer billing processes. The role involves correcting invoices, establishing billing media and frequencies, and supporting operational excellence through data analysis and process improvement. The ideal candidate will have strong analytical skills, a deep understanding of billing systems, and the ability to translate business requirements into functional solutions.
DISPLAYS – The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed (Functional/Technical Competencies)
Fluent in English (written & verbal)
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Strong critical thinking, problem-solving, and analytical skills
Customer advocacy and relationship management
Understanding of systems flows and integration
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
DOES – The tasks/ responsibilities that the job performs to address requirements in Key Result Areas
Generate customer invoices accurately and on time
Perform meter reconciliations for pooling customers
Review exceptions and resolve issues per billing policy.
Resolve cancel-related inquiries from internal customers.
Acknowledge and respond to inquiries, communicate findings.
Perform documentation, closure, and communication.
Process system corrections and transactions promptly.
Partner with internal teams and customers for accurate billing.
Provide professional customer support and resolve inquiries.
Work with cross-functional teams to resolve issues and support requests.
DELIVERS – The specific outputs/ tangible results produced by the role
Timely and accurate invoice generation within SLA.
Accurate documentation and system updates.
Compliance with Xerox billing policies and procedures.
Positive customer experience and satisfaction metrics.
Effective resolution of billing inquiries within SLA.
Delivery of accurate operational and billing reports.
Identify and implement solutions to enhance billing efficiency and reduce revenue leakage.
DRIVES – The organizational strategies & objectives addressed by the role
Supports operational efficiency and billing accuracy
Contributes to customer satisfaction and retention
Aligns with Xerox compliance and quality standards
Relevant Credentials
Bachelor’s Degree (preferred)
2+ years billing experience in corporate or financial setting (desired)
Role Considerations
Willing to support North America/ US Time and Holidays
Flexibility of working schedules as the role will require on a per need basis
How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!
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