OTC Operations Manager
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
Responsibilities :
Job Purpose / Mission / Summary
The Operations Manager is responsible for leading and optimizing the daily operations of assigned business units. This role ensures operational excellence, drives continuous improvement, and fosters a high-performance culture aligned with strategic objectives. The Operations Manager leverages data-driven decision-making, digital tools, and agile methodologies to enhance productivity, customer satisfaction, and cost efficiency.
Key Responsibilities
Culture & Environment: Foster an inclusive, collaborative, and psychologically safe work environment that promotes innovation, well-being, and team engagement.
Governance & Compliance: Ensure adherence to organizational policies, regulatory requirements, and ethical standards.
Performance Enablement: Implement modern performance management practices including real-time feedback, coaching, and development planning.
Operational Excellence: Utilize practical problem-solving methodology, automation, and process improvement tools to streamline workflows and eliminate inefficiencies.
Strategic Leadership: Translate strategic goals into actionable plans. Lead transformation initiatives and change management efforts.
Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Ensure transparent communication and alignment across teams.
Financial Stewardship: Monitor and manage budgets, forecast resource needs, and identify cost-saving opportunities.
Talent Development: Lead recruitment, onboarding, and upskilling initiatives. Champion employee growth through mentoring and career pathing.
Digital Fluency: Advocate for and implement digital solutions to enhance operational capabilities and customer experience.
Other Duties: Perform additional responsibilities as required to support business continuity and growth.
Core Competencies & Skills
Continuous Learning & Growth Mindset
Systems Thinking & Strategic Agility
Customer Centricity & Experience Design
People Leadership & Emotional Intelligence
Innovation & Change Leadership
Data Literacy & Analytical Thinking
Collaboration & Cross-functional Teaming
Project & Program Management
Digital Transformation & Automation Awareness
Risk Management & Decision-Making
Education & Experience
Bachelor’s degree in any Business related course, Operations Management, or related field
Minimum 2 years of leadership experience in a shared services or IT-enabled environment
Certifications in Lean Six Sigma, Agile, or Project Management are a plus
Working Conditions
Flexible work hours aligned with supported geography
Hybrid work model (onsite/remote as applicable)
Career Progression
Pathway to Second Line Operations Manager
How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!
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