JOB DETAILS

MANAGER, ASSISTANT HUMAN RESOURCES

CompanyQualfon
LocationManila
Work ModeOn Site
PostedJanuary 18, 2026
About The Company
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
About the Role

Overview

Job Profile: Manager, Human Resources

Role: Manager, Human Resources

Responsibilities

Main Duties and Responsibilities

  • Business Partner to Leaders

    • Support employee engagement, retention, and recruitment.
    • Act as primary business partner to local leadership, guiding decisions with HR best practices.
    • Execute strategic plans for Human Development to meet current and future business needs.
    • Provide guidance on people issues to leaders and employees.

  • Manage HR Impact, Policy, and Procedures

    • Understand and educate employees on Qualfon’s benefits programs.
    • Assess benefit needs and trends; develop and deliver training.
    • Design and roll out employee communications for initiatives and recognition.
    • Recommend changes to programs and processes for positive business impact.
    • Ensure legal compliance through monitoring, reporting, investigations, and representation at hearings.

  • Primary HR Partner to Operations

    • Collaborate with talent acquisition, payroll, training, QA, and operations.
    • Build credibility through sound actions and contributions.
    • Lead and manage local HR team effectively.
    • Partner with HR leadership to train and mentor HR Generalists and Managers.

  • Lead HR Practices

    • Foster a high-performance culture emphasizing empowerment, quality, and development.

  • Develop Programs and Metrics

    • Implement processes and metrics aligned with organizational goals.

    • Qualifications

    Qualifications

    • Education: Bachelor’s degree in Business Administration, HR Management, or related field.
    • Experience:
      • Minimum 5 years in management with 3+ direct reports.
      • Minimum 5 years broad HR experience across multiple disciplines.
      • Minimum 5 years as HR business partner with strong listening, empathy, and risk management skills.
      • Preferred: 7+ years in management with 5+ direct reports in BPO/call center environments.
    • Certifications: SPHR or SHRM-SCP (for U.S. candidates).
    • Language: Bilingual in English/Spanish or English/Filipino.
    • Other Skills:
      • Employee Relations
      • HR Management
      • Management Communication
      • Business Software Applications
      • Performance Standards
    Key Skills
    Employee RelationsHR ManagementManagement CommunicationBusiness Software ApplicationsPerformance Standards
    Categories
    Human ResourcesManagement & Leadership
    Job Information
    📋Core Responsibilities
    The Manager, Assistant Human Resources will act as a business partner to local leadership, supporting employee engagement, retention, and recruitment. They will also manage HR policies and procedures, ensuring legal compliance and fostering a high-performance culture.
    📋Job Type
    full time
    📊Experience Level
    5-10
    💼Company Size
    10484
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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