JOB DETAILS

Customer Service Representative

CompanyAIA
LocationTakapuna
Work ModeOn Site
PostedJanuary 19, 2026
About The Company
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd. The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025. AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”. (1) Hong Kong SAR refers to the Hong Kong Special Administrative Region. (2) Macau SAR refers to the Macau Special Administrative Region.
About the Role
Your Role with Us

As a Customer Service Representative in our Customer team, you’ll play a vital role in delivering outstanding service experiences for our customers and advisers. You’ll be the first point of contact, listening carefully to understand individual needs and taking ownership to resolve enquiries efficiently and accurately. This role offers the opportunity to build strong relationships, represent AIA with professionalism, and contribute to customer loyalty and business growth.

You’ll thrive in a supportive team environment where quality service, continuous improvement, and personal development are valued every day!

Your Impact

  • Deliver exceptional service by confidently handling customer and adviser enquiries and taking ownership through to resolution

  • Build trust and loyalty by providing clear, accurate information and written communications such as quotes and forms

  • Support business growth by identifying customer needs and sharing potential opportunities with the wider team

  • Apply sound judgement by working within guidelines while making timely decisions that balance efficiency and quality

  • Contribute positively to team success by supporting colleagues and representing AIA’s brand with professionalism

Your Capabilities

  • You bring customer service experience, ideally gained in a contact centre or service‑focused environment

  • You have strong communication skills and enjoy actively listening to understand and respond to customer needs

  • You demonstrate attention to detail and take pride in delivering accurate, high‑quality outcomes

  • You’re confident using technology and systems and are comfortable learning new tools

  • You show resilience and remain calm and solution‑focused in fast‑paced or challenging situations

  • It’s great if you have some awareness of insurance or banking products, though this isn’t essential

Your Life at AIA

At AIA, your experience matters, and so does your impact. In return for your contribution, we offer a supportive and inclusive workplace where you can do meaningful work that helps people live Healthier, Longer, Better Lives. You’ll enjoy flexible ways of working, competitive rewards, and access to learning and development opportunities designed to help you grow. Our collaborative culture encourages you to share ideas, improve processes, and feel supported as you build a rewarding career with us.

We welcome and value people from all walks of life. Whatever your background, identity, or lived experience, we believe your unique perspective can help us achieve our purpose. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.

Job ad expires Monday 2nd of February, close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Key Skills
Customer ServiceCommunication SkillsAttention To DetailTechnology ProficiencyResilienceProblem Solving
Categories
Customer Service & Support
Benefits
Flexible Ways Of WorkingCompetitive RewardsLearning And Development Opportunities
Job Information
📋Core Responsibilities
Deliver exceptional service by handling customer and adviser enquiries and resolving them efficiently. Build trust and loyalty by providing accurate information and supporting business growth by identifying customer needs.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
46991
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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