JOB DETAILS

Footwear Department Supervisor - Dunedin

CompanyJD Sports Australia & New Zealand
LocationDunedin
Work ModeOn Site
PostedJanuary 18, 2026
About The Company
Established in 1981 with a single store in the North West of England, JD Sports is a leading Multi-Channel Retailer of sports fashion and outdoor brands globally. With over 500 stores across a number of territories throughout Europe and South East Asia, we are proud of the fact that we provide our customers with the latest products from the very best brands. In 2017 JD Sports expanded into the Australian market and you can now find us at Melbourne Central, Parramatta, Miranda and Pacific Fair. We inspire our people to reach for higher levels of performance. To achieve these standards, we only recruit the best! All employees are highly skilled, self-motivated and in constant pursuit of perfection. Opportunities to progress arise quickly for those people with the right qualities and ambition. We encourage our people to constantly seek ways to improve our business. This means challenging the way we merchandise, sell and manage the business, being creative and forward thinking in suggesting alternative solutions. Problems are solved and opportunities seized by people from all levels of the organisation, working together.
About the Role
<p><strong>WHO ARE WE</strong>&nbsp;</p><p>Known best as the <em>'Undisputed King of Trainers',</em> JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.&nbsp;</p><p>Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.  &nbsp;</p><p>In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA &amp; TAS, with exciting plans for continued expansion.&nbsp;</p><p>Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.&nbsp;</p><p>Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.&nbsp;</p><p>We’re seeking energetic, focused, and passionate individuals to join our team.&nbsp;</p><p><strong>THE ROLE</strong>&nbsp;</p><p>At JD Sports, our customer is at the heart of everything we do. As a <strong>Department Supervisor</strong>, you will support the store management team by leading your department in providing exceptional customer service to every JD customer. You will be responsible for maintaining the merchandising &amp; visual standards and sales results within your department. Leading by example, you will coach and develop your team to deliver great in-store experiences.&nbsp;<br>&nbsp;<br>As a Department Supervisor, you will be responsible for, but not limited to:&nbsp;</p><ul><li><p>Model exceptional customer service, every customer, every time&nbsp;</p></li></ul><ul><li><p>Support and guide team to deliver exceptional service and a ‘service over task’ environment&nbsp;</p></li></ul><ul><li><p>Actively gain, maintain and share product &amp; brand knowledge for your department&nbsp;</p></li></ul><ul><li><p>Support management team to improve financial performance within your department&nbsp;</p></li></ul><ul><li><p>Work with back of house team to ensure product availability&nbsp;</p></li></ul><ul><li><p>Uphold company standards and deliver store visual excellence&nbsp;</p></li></ul><p><strong>WHAT WE'RE LOOKING FOR</strong>&nbsp;</p><ul><li><p>2-3 years of experience within retail or like industry&nbsp;</p></li></ul><ul><li><p>You are passionate about delivering an amazing service experience for our customers&nbsp;</p></li></ul><ul><li><p>You have a positive attitude, with capacity to create a motivating environment for your team&nbsp;</p></li></ul><ul><li><p>You have excellent time management skills to ensure that daily priorities are executed in a timely manner&nbsp;</p></li></ul><ul><li><p>Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members&nbsp;</p></li></ul><p><strong>WHAT'S IN IT FOR YOU?</strong>&nbsp;</p><ul><li><p>Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market  &nbsp;</p></li></ul><ul><li><p>Training and development opportunities to kickstart, evolve and shape your career&nbsp;</p></li></ul><ul><li><p>Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre  &nbsp;</p></li></ul><ul><li><p>Access to our attractive staff discount! This can also be used for friends and family &nbsp;</p></li></ul><ul><li><p>Access to our Employee Assistance Program &amp; Mental Health champions  &nbsp;</p></li></ul><ul><li><p>One month paid parental leave for full-time employees  &nbsp;</p></li></ul><p>We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.  &nbsp;</p><p>JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.     &nbsp;</p><p>What are you waiting for? Apply today and kick start your JD Sports Journey.      &nbsp;</p><p>Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required. &nbsp;</p>
Key Skills
Customer ServiceTeam LeadershipProduct KnowledgeFinancial PerformanceTime ManagementCommunication SkillsMotivating Environment
Categories
RetailCustomer Service & SupportManagement & LeadershipSalesSports & Recreation
Benefits
Training and Development OpportunitiesEmployee Assistance ProgramMental Health ChampionsPaid Parental LeaveStaff Discount
Job Information
📋Core Responsibilities
As a Department Supervisor, you will lead your department in providing exceptional customer service and maintain merchandising and visual standards. You will coach and develop your team to deliver great in-store experiences.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
949
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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