Sr Advisory Solution Consultant, Telco Network Inventory (TNI)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow seeks an experienced and technical hands-on Solution Consultant to drive sales of our telecommunications network inventory solution. This role combines deep technical expertise in telecom infrastructure with consultative selling skills to help communication service providers transform their network operations through intelligent automation and visibility. 

Key Responsibilities 

Pre-Sales Technical Leadership 

• Lead technical discovery sessions with telecommunications prospects to understand network inventory challenges, infrastructure complexity, and operational pain points 
• Architect and present tailored solutions demonstrating how ServiceNow's network inventory capabilities address fiber management, tower infrastructure, cable plant documentation, and multi-vendor equipment tracking 
• Conduct compelling product demonstrations showcasing network visualization, asset lifecycle management, and integration with OSS/BSS systems 
• Where relevant, position Telco Service Operations Management for inventory accuracy and operational service assurance 
• Develop proof of concepts and technical pilots that validate solution fit for complex telecom environments 

Industry Expertise & Thought Leadership 

• Serve as the trusted technical advisor on network inventory modernization, helping prospects envision the transformation from legacy systems to modern, cloud-based platforms 
• Articulate the business value of unified network inventory including improved service fulfillment speed, reduced truck rolls, enhanced network planning, and regulatory compliance 
• Stay current on telecommunications industry trends including 5G rollout challenges, fiber deployment strategies, and network infrastructure as code practices 

Sales Collaboration & Deal Support 

• Partner with Sales/Account Executives to qualify opportunities, develop account strategies, and advance complex sales cycles with major communication service providers 
• Navigate telecom organizational structures including network operations, IT, engineering, and procurement teams to build consensus 
• Respond to RFPs and RFIs with detailed technical proposals addressing telecom-specific requirements 
• Provide competitive differentiation against legacy network inventory vendors and point solutions 

Required Qualifications 

Telecommunications Experience 

• 5+ years of experience in telecommunications industry with deep understanding of network infrastructure including outside plant, central office equipment, wireless infrastructure, and transport networks 
• Hands-on knowledge of network inventory management challenges and systems used by communication service providers 
• Familiarity with service assurance concepts for effective operational monitoring 
• Familiarity with telecom industry standards and frameworks (TM Forum, ETSI, 3GPP) 

Technical Skills 

• Strong understanding of network architecture, topology management, and physical/logical inventory relationships 
• Good experience with OSS/BSS systems integration and understanding of telecom service fulfillment workflows 
• Good understanding of how AI/ML applies to Telecom operations. 
• Knowledge of network planning, design, and capacity management processes 

Solution Selling Expertise 

• Proven track record in technical pre-sales or solution consulting roles with demonstrated success in complex B2B software sales 
• Ability to translate technical capabilities into business outcomes and ROI for executive audiences 
• Strong presentation skills with ability to engage audiences from engineers to C-level executives 

Preferred Qualifications 

• Experience with ServiceNow platform or other enterprise SaaS solutions 
• Background in network engineering, telecom IT, or NOC/SOC operations 
• Knowledge of APIs, data integration patterns, and modern software architectures 
• Understanding of ITIL, ITSM, or IT operations management frameworks 
• Experience selling to Tier 1, 2, or 3 communication service providers globally 

Education 

Bachelor's degree in Telecommunications, Computer Science, Engineering, or related field; or equivalent practical experience 

Travel Requirements 

This role requires up to 40% travel to customer sites, industry events, and ServiceNow offices 

What We Offer 

• Opportunity to work with cutting-edge technology transforming how telecom providers manage complex network infrastructure 
• Collaborative culture with world-class sales and technical teams 
• Comprehensive benefits package and competitive compensation structure 
• Professional development opportunities and career growth pathways 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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