IT Engineer

Description

IT Engineer – London, UK

CloudHQ is a global leader in hyperscale data center solutions, delivering secure, high-performance, and highly reliable facilities for some of the world’s largest technology companies. We foster a culture of precision, safety, and operational excellence. This IT Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions

Responsibilities

• Provide IT support to internal users and contractors across the data center organization, covering Level 1–3 issues as required.
• Manage and resolve tickets via the company’s IT service management/ticketing system, ensuring timely updates and clear communication with end-users.
• Install, configure, and maintain end-user devices (laptops, mobile devices) in a Microsoft Windows environment.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive) and troubleshoot related issues.
• Manage and support BOX (file system) for users globally.
• Manage and support Azure cloud services, including identity management with Microsoft Entra ID (Azure AD).
• Deploy, configure, and monitor mobile device management (MDM) solutions (e.g., Intune or equivalent).
• Ensure compliance with GDPR and company security policies in all IT operations.
• Provide onboarding and offboarding IT support for employees and contractors (accounts, permissions, devices).
• Maintain accurate IT documentation, asset inventory, and configuration records.
• Escalate complex technical issues to senior engineers or vendors when needed.
• Collaborate with network, security, and data center operations teams on cross-functional issues.
• Participate in IT projects such as software rollouts, upgrades, or infrastructure improvements.
• Deliver user training and guidance to improve IT literacy across the organization.

Requirements

• Proven experience as an IT Support Engineer, Systems Engineer, or similar role (Level 2–3 support).
• Strong hands-on experience with Microsoft 365 environment and Azure cloud services.
• Practical knowledge of Microsoft Entra ID (Azure AD), including user and group management.
• Solid understanding of Windows operating systems and administration.
• Experience with MDM solutions (Intune or equivalent) for device enrollment, compliance, and remote management.
• Familiarity with IT service desk/ticketing systems and ITIL best practices.
• Knowledge of GDPR requirements and IT security best practices in enterprise environments.
• Strong troubleshooting skills across hardware, software, and cloud services.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Strong organizational skills and the ability to manage multiple priorities.
• Willingness to work flexibly across support levels (L1–L3) as business needs dictate.
• Professional certifications such as Microsoft Certified: Azure Fundamentals, Azure Administrator Associate, M365 Modern Desktop Administrator, ITIL, or CompTIA are an advantage.