Operations Manager

Description

Operations Manager

The Operations Manager is responsible for labor and productivity performance, frontline leadership development, and operational compliance across nursing service lines. This role provides strategic oversight of workforce planning and labor utilization while leading and developing Nurse and CNA Supervisors to ensure consistent execution of staffing, performance, and quality expectations.

This position partners closely with organizational leaders to align financial stewardship, workforce stability, regulatory compliance, and patient care excellence.

Schedule: Full-time M-F 1st shift role,  Administrator On Call Rotation -15-20 shifts approximately, including weekend days, 1-2 holidays per year.

Labor & Productivity Management

• Own labor utilization, productivity performance, and workforce efficiency for nursing service lines.
• Analyze and interpret labor and productivity data, including full-time equivalency (FTE), visits per FTE, overtime, PTO, and non-productive time.
• Monitor labor budgets against actual performance, identify trends and variances, and present findings with recommendations to the Nursing Operations Director.
• Align staffing levels, float utilization, and skill mix with census and workload projections in partnership with the Central Scheduling Manager.
• Provide oversight of timecard accuracy through audits and exception review, ensuring payroll integrity and compliance.
• Engage in workforce planning efforts and recommend staffing model, territory structure, and FTE adjustments in collaboration with Recruitment, Finance, and nursing leadership.
• Ensure compliance with labor standards, contracts, and applicable regulatory requirements.
• Develop and share labor dashboards and actionable insights with nursing and operational leadership to support informed decision-making.

Leadership & Development

• Lead, coach, and develop Nurse and CNA Supervisors through structured one-one meetings, performance reviews, and ongoing feedback.
• Ensure consistent execution of policies, workflows, productivity expectations, and accountability standards across all supervisors.
• Co-lead nursing staff interviews with the Educational Services team and participate in hiring decisions.
• Prepare for and conduct annual EMPOWER meetings for direct reports.
• Provide oversight and guidance to Nurse and CNA Supervisors in conducting EMPOWER meetings with their teams.
• Lead performance management and progressive discipline processes, in collaboration with the Nursing Operations Director and Human Resources as needed.
• Participate in the Administrator On-Call rotation as assigned.

Compliance & Operational Improvement

• Partner with Quality and Education leaders to align workflows with quality standards and regulatory requirements.
• Review quality, compliance, and performance data and facilitate corrective action planning.
• Identify operational gaps and collaborate with Operations, Quality, and Education leaders on improvement initiatives.
• Promote a culture of safety, high reliability, and continuous improvement.

 Knowledge, Skills, and Abilities:

• Computer proficiency (MS Office – Word, Excel, Electronic Medical Record, Automated Scheduling System, and Outlook).
• Experience partnering with cross-functional teams. 
• Familiarity with performance management systems and labor analytics. 
• The ability to interpret financial data and allocate budgets.
• Demonstrated knowledge of healthcare operations with a strong focus on leadership, workflow optimization, and system-wide impact.
• Ability to lead and support teams across the organization, including availability for leadership escalation.
• Strong critical thinking and decision-making skills, with the ability to exercise sound judgment and discretion in a fast-paced, data-driven environment.
• Proven ability to analyze operational data, identify trends, and translate insights into effective action.
• Excellent organizational, communication, and problem-solving skills, with the flexibility to adapt to changing priorities.
• Highly motivated and organized with a strong attention to detail. 
• Excellent analytical, decision-making, and problem-solving skills
• Ability to keep up to date with policies, evidence-based practices, and regulations.
• Comply with all applicable local, state, and federal laws and regulations as well as policies and procedures of Unity.
• Satisfy mandatory training requirements regarding local, state, and federal regulations and/or Unity’s policies and procedures.
• Perform other job-related duties as assigned. 

Why Unity?

Unity is dedicated to supporting your well-being, growth, and success with a range of valuable benefits!

Health: We provide comprehensive health benefits, including medical, dental, and vision insurance, Health Savings Accounts, and flexible spending options for medical and dependent care. On-site health risk assessments and flu shots are also available to keep you and your family well.

Life: Unity values work-life balance, offering paid time off, extended illness and injury bank, bereavement leave, an Employee Assistance Program, and fitness membership reimbursement to support your personal needs and interests outside of work.

Security: For your financial peace of mind, Unity offers a 403(b) retirement savings plan, group life insurance, voluntary life insurance, as well as accident, critical illness, and disability insurance options.

Compensation: We reward your skills and commitment with competitive pay, overtime opportunities for hourly roles, and mileage reimbursement.
 

Career: Grow with Unity through internal and external learning opportunities, education assistance, and leadership development programs designed to support your professional journey.
 

All new employees are eligible for benefits on the first of the month following their date of hire. 

For a full list of benefits: https://unityhospice.org/careers

Choose Unity as the place to grow your career, make a meaningful impact, and be valued every step of the way. Apply today to join a team that invests in you, both personally and professionally. 

Requirements

Minimum Qualifications & Certification/Licensure:

1. Bachelor’s degree in nursing, healthcare or business administration, or related field 
2. Relevant experience in lieu of degree may be considered. 
3. Minimum 3 years of related experience working within healthcare or business operations.
4. Minimum 3 years of leadership, coaching, project management, and execution.
5. Valid Wisconsin Driver’s License, reliable transportation, and proof of current automobile insurance coverage.