Spa Manager

Description

Title: Spa Manager 

Reports to: Director of Lodging & Spa 

Position Type: Exempt, Salaried

Why you'll love it here:

At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.

Job Summary: The Spa Manager is responsible for overseeing all aspects of the spa's operations, including service quality, employee management, and financial performance. The Spa Manager is responsible for fostering a positive and motivated work environment, promoting a culture of teamwork, care, staff development, and exceptional hospitality. 

Essential Job Functions:

• Oversee the daily operations of the spa, pool, and wellness yurt, including scheduling, bookings, and maintenance of the facilities. 
• Ensure that all services (massages, facials, and wellness classes) are delivered to the highest standards. 
• Recruit, train, and supervise spa staff. 
• Schedule staff and manage payroll. 
• Conduct regular staff meetings, performance reviews, and provide continuous training and development. 
• Develop and implement initiatives to improve the overall guest experience. 
• Monitor the spa's financial performance, including budgeting, forecasting, and managing expenses. 
• Develop and implement strategies to increase revenue. 
• Regularly inspect equipment and facilities for maintenance needs and ensure proper functioning. 
• Collaborate with the marketing team to promote the spa through various channels, including social media, events, and strategic partnerships. 
• Monitor and maintain the cleanliness and presentation standards of the spa, pool, and yurt.  
• Ensure that employees provide exceptional service and adhere to company standards. 
• Fully understand the spa software to ensure the system is being effectively utilized by the Spa staff, resulting in optimized scheduling, accurate guest records, and timely reporting.  
• Communicate effectively between departments and within the department to ensure team(s) operate with a complete understanding of guests and possible issues. 

Other Duties & Responsibilities:

• Maintain an inventory of spa supplies and products, ensuring timely replenishment. 
• Develop and train staff on new treatment protocols and procedures. 
• Displays a high level of maturity, discretion, tact, judgment, and the ability to deal with guest concerns and confidential matters. 
• Uphold standards of sanitation, sterilization, and cleanliness as directed by law and the spa's policies and procedures. 
• Adheres to all employee guidelines, standards, policies, and procedures relevant to the position, stays abreast of any changes, updates, or revisions that occur. Maintain complete communication and cooperation with all spa staff.
• Provide on-the-spot feedback and support to staff members. 
• Collaboration and partnering – Identifies opportunities and takes action to build relationships between individuals, teams, departments, units, or organizations to help achieve business goals.

Requirements

• Must possess a cooperative and positive attitude, exercising reason. 
• Strong teaching and counseling skills required. 
• Energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
• Well-organized and self-directed individual who is a team player. Must demonstrate the ability to multitask in a fast-paced environment. 
• Must have a very detail-oriented perspective. 
• Strong communication and interpersonal skills. 
• Creative problem-solving skills. 
• Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers. 
• Demonstrate respect, sensitivity, and concern for guests' needs with a professional and pleasant manner. 
• Ability to become an expert user of computer programs, including Spa Operations Software, Microsoft Word, Excel, Outlook, and Teams.
• Act as a positive role model and ambassador for Los Poblanos and its employees. 

Experience Requirements:

• Must have at least 3 years of experience working in a high-end resort or urban day spa environment. 
• Must have at least 2+ years of management experience in the hospitality industry. 
• Must be available to work varying shifts, including nights, weekends, and holidays.
• Possess excellent communication skills and provide legible and articulate communication.

This job description is not an exhaustive list of all job functions that an employee in this position may be required to perform from time to time.