Care Team Coordinator
Description
Care Team Coordinators (CTC) are responsible for organizing and directing daily care team tasks to ensure the delivery of high-quality patient care. This role is essential for maintaining smooth operations within our clinic while supporting revenue cycle management. The Care Team Coordinator serves as the primary point of communication among patients, healthcare providers, and RCM staff, ensuring that all aspects of patient care are effectively coordinated and managed.
Essential Qualifications
* Minimum of two years of experience in a medical office setting.
* Punctuality and adherence to schedule are essential.
* Excellent problem-solving and time-management skills.
* Ability to work collaboratively with multiple health professionals in a busy and complex environment, using tact, diplomacy, and discipline.
* Strong charting and documentation skills.
* Excellent written and oral communication skills.
* Ability to manage priorities and workflow.
* Acute attention to detail.
* Strong interpersonal skills and the ability to interact professionally.
* Ability to work at a computer and stay on your feet for long periods.
* Ability to manage confidential and sensitive information.
* Work is performed in a medical office setting using standard medical equipment, with a potential risk of exposure to blood and bodily fluids.
Care Team Coordinator Responsibilities
* Serve as the single point of contact for the Care Team.
* Manage incoming calls from the care team, taking messages or transferring calls as necessary.
* Update the team throughout the day on outstanding tasks that require attention.
* Serve as the primary point of contact and liaison for OB patients, fertility, and HRT needs.
* Supervise care team inboxes to ensure organization and prompt addressing of telephone encounter (TE) tasks.
* Actively work on Care Team telephone encounters, minimizing callbacks from other team members where possible.
* Answer the Physician Line.
* Work closely with the billing department to verify patient insurance eligibility and pre-authorization requirements.
* Complete insurance referrals through the patient's insurance provider to ensure they are considered in-network.
* Ensure vaccines are billed appropriately on the VaxCare website.
* Address billing faxes, voicemails, TEAMS messages, and emails.
* Serve as the primary point of contact for inquiries related to self-pay.
* Perform Rivet Estimates for patients, including Self-Pay and out-of-network (OON) patients.
* Address “Actions” sent from Revele.
* Act as a liaison for Prior Authorization and Benefits.
* Establish collaborative relationships with care team members and effectively communicate with patients.
* Collaborate with providers to ensure the accurate completion of both internal and external referrals.
* Collaborate closely with providers to support patients with specialized tests.
* Work with annual patients on the 'Your Care, Your Way' form.
* Maintain an updated spreadsheet of all OB patients to ensure timely billing.
* Assist with inventory as needed.
Teamwork and Development
* Demonstrates the ability to be initiative-taking, supportive, and collaborative.
* Share knowledge, promote positivity, and take personal responsibility for your professional development.
* Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
* Provide outstanding communication, documentation, education, and care to all patients.
* Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
* Demonstrate the ability to prioritize and respond quickly to changing & demanding environments.
Requirements
* Minimum of two years of experience in a medical office setting.
* Punctuality and adherence to schedule are essential.
* Excellent problem-solving and time-management skills.
* Ability to work collaboratively with multiple health professionals in a busy and complex environment, using tact, diplomacy, and discipline.
* Strong charting and documentation skills.
* Excellent written and oral communication skills.
* Ability to manage priorities and workflow.
* Acute attention to detail.
* Strong interpersonal skills and the ability to interact professionally.
* Ability to work at a computer and stay on your feet for long periods.
* Ability to manage confidential and sensitive information.
* Work is performed in a medical office setting using standard medical equipment, with a potential risk of exposure to blood and bodily fluids.
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