JOB DETAILS
Banquet Captain - On Call
CompanyLodging and Leisure Investments
LocationGulfport
Work ModeOn Site
PostedJanuary 21, 2026
About The Company
Lodging & Leisure Investments, LLC believes its success is due to its dedicated and loyal staff and customers. Each of our properties have been designed to provide the best experience possible. Staying focused on our mission has helped Lodging & Leisure Investments, LLC become a vibrant company filled with positivity and great energy. Our goal is to be better today than yesterday with the promise to be spectacular tomorrow. Our staff takes great pride in all they do. Each team member understands our goal and promises to rise to any challenge with grace and customer care. With each success, we are motivated to push harder, do better, and leave no stone unturned.
About the Role
Description
Job Title: On-Call Banquet Captain
Position Summary
The On-Call Banquet Captain is responsible for leading banquet service staff during events to ensure seamless execution, exceptional guest service, and adherence to service and safety standards. This role acts as the primary point of contact on the floor, coordinating with the Banquet Manager, Culinary team, and Event Coordinator to deliver high-quality events ranging from weddings and corporate meetings to social functions.
Key Responsibilities
- Lead, supervise, and support banquet servers and support staff during assigned events
- Conduct pre-event briefings to review event details, timelines, service standards, and safety expectations
- Ensure proper room setup, table settings, décor placement, and equipment readiness per event orders
- Oversee food and beverage service, ensuring accuracy, presentation, and timing
- Act as on-site liaison between guests, clients, kitchen staff, and management
- Monitor service flow and make real-time adjustments to maintain guest satisfaction
- Address guest concerns or service issues promptly and professionally
- Enforce company policies, service standards, and health & safety regulations
- Assist with event breakdown, cleanup, and post-event reset
- Complete post-event reports and provide feedback to management as requested
Qualifications
- Minimum 1–2 years of banquet, catering, or hospitality leadership experience preferred
- Strong leadership, communication, and problem-solving skills
- Ability to manage teams in a fast-paced, high-pressure environment
- Knowledge of banquet service styles, food & beverage standards, and event flow
- Professional appearance and customer-focused attitude
- Ability to stand, walk, lift (up to 50 lbs), and work extended hours as required
- Flexible availability, including evenings, weekends, and holidays
Schedule & Employment Status
- On-call, event-based scheduling
- Shifts assigned based on business needs and availability
Physical Requirements
- Prolonged standing and walking
- Lifting, carrying, pushing, and pulling event equipment
- Working in both indoor and outdoor event environments
Work Environment
- Hotel, resort, event venue, or catering facilities
- Exposure to kitchen equipment, food service areas, and guest spaces
Key Skills
LeadershipCommunicationProblem-SolvingTeam ManagementBanquet ServiceFood & Beverage StandardsEvent FlowCustomer ServiceSafety RegulationsEvent SetupGuest LiaisonService StandardsReal-Time AdjustmentsPost-Event ReportingFlexibilityProfessional Appearance
Categories
HospitalityFood & BeverageCustomer Service & SupportManagement & Leadership
Job Information
📋Core Responsibilities
The On-Call Banquet Captain leads banquet service staff during events, ensuring exceptional guest service and adherence to service standards. This role includes overseeing food and beverage service, conducting pre-event briefings, and acting as the liaison between guests and staff.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
21
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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