JOB DETAILS

Outreach Specialist

CompanyStaples Energy LLC
LocationUnited States
Work ModeOn Site
PostedJanuary 21, 2026
About The Company
Staples Energy helps commercial and residential customers, places of worship, and public facilities save hundreds of millions of kilowatt hours of energy. We specialize in the implementation of energy efficiency programs on behalf of utility providers for single- and multi-family residential, commercial, and small business customers. RESIDENTIAL PROGRAMS Whether you rent or own, Staples Energy can help identify and improve inefficiencies in your home's heating, cooling, and insulation that will make it safer, more comfortable, and cheaper to operate. NON-RESIDENTIAL PROGRAMS One of the simplest ways to increase profit on a long-term and consistent basis is to make your business more energy efficient. The three best places to start are your lighting, HVAC, and refrigeration. We also offer: • Solar panel installation • HVAC repair and installation • Electric Vehicle Charging Station installation Clients often tell us we are easy to work with, quick to respond, and innovative in our approach. We credit the depth of our experience and lessons learned over the years for informing our solutions to your energy efficiency challenges. Our programs integrate several key concepts that lead to success: local job creation, ongoing evaluation & tweaking, attention to detail, and the use of innovative technologies. Staples Energy is staffed by program managers, certified and journeyman electricians, HVAC technicians, BPI raters, customer enrollment specialists, weatherization specialists, database managers, a bi-lingual call center, outreach specialists, and support staff. Headquartered in Pewaukee, Wisconsin, we currently have six locations in California including Bakersfield, Hayward, Pasadena, Sacramento, Salinas, and San Diego, with operations in Arizona and Illinois as well.
About the Role

Description

Staples Energy, a leading provider of energy efficiency programs, is looking for an Outreach Specialist with exceptional people skills to provide customer support in our continuously changing and fast-paced environment. Knowledge of the energy field is not needed; however, a willingness to learn is vital.


Your Mission:

  • To provide a stress-free scheduling experience for our customers by using excellent communication and organizing their appointments to meet their needs
  • To learn how to be a customer service guru, and help us become a more successful company by aggressively growing our customer base
  • To develop your role by continuously growing

Responsibilities:

  • Cold calling; making multiple outbound calls to potential customers
  • Educating customers on our FREE energy savings programs/services by following sales scripts
  • Create schedules and appointments for the Energy Specialist Representative
  • Answering potential customer questions and follow-up call questions
  • Managing leads by tracking and following up on them
  • Work with outside sales reps to cross generate leads
  • Meeting all quotas for cold, active, and inactive calls
  • Assists team members when needed to accomplish team goals

Requirements

  • Previous cold calling experience in outbound call center or related sales experience
  • Comfortable making cold calls and talking to new people all-day
  • Excellent verbal communication skills: the ability to call, connect and interact with potential customers
  • Possesses an energetic, professional, and friendly demeanor
  • Sales and goal-oriented
  • Ability to work independently or as an active member of a team
  • Able to professionally and confidently communicate with diverse groups of people
  • Tenacity to handle rejection and continue on with a positive attitude when reaching next potential customer
  • Bilingual

Bonus Points For:

  • Telemarketing experience

Benefits: Health insurance including dental and vision coverage. 401K retirement plans and life insurance options. Paid time off benefits including holidays, vacation, sick and personal time. In addition, we provide the latest technology to support top performance. We provide training with growth and advancement opportunities.


Why Work at This Company? Staples Energy is an innovative firm that rewards individuals with initiative, drive, and integrity. We are expanding our operations!


To find out more visit our website www.staplesenergy.comStaples Energy (the “Company”) is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, physical disability, mental disability, age, medical condition, genetic information, marital status, military and veteran status, sexual orientation, or any other status protected under federal, state, or local law.

Key Skills
Cold CallingCustomer SupportCommunication SkillsSales SkillsGoal-OrientedTeamworkLead ManagementBilingual
Categories
SalesCustomer Service & SupportEnergy
Benefits
Health InsuranceDental CoverageVision Coverage401K Retirement PlansLife InsurancePaid Time Off
Job Information
📋Core Responsibilities
The Outreach Specialist is responsible for cold calling potential customers and educating them about energy savings programs. They will also manage leads and assist team members to achieve team goals.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
77
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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