Airline Catering - Flight Coordinator 1

Description

About Abby’s 

Abby’s Catering has been delivering one-of-a-kind culinary and hospitality experiences since 1980. We support private, corporate, and commercial aviation customers traveling through Houston and Dallas, as well as corporate offices and special events. Our operation is fast-paced, detail-driven, and built around precision, safety, and exceptional service.

Position Overview

The Flight Coordinator is responsible for ensuring the smooth, safe, and efficient execution of daily in-flight catering operations. This role serves as a central point of coordination between internal departments, drivers, production teams, and customers to ensure flights are prepared, loaded, delivered, and handed off accurately and on time.

This is a hands-on, fast-paced role that requires strong decision-making, communication, and the ability to adapt quickly to changing flight schedules and customer needs.

Reports to: Flight Coordinator Supervisor

Location: Houston, TX

Essential Functions & Responsibilities

• Ensure assigned flights are delivered according to customer requirements and company quality standards 
• Perform thorough pre-flight checks using customer and internal checklists 
• Ensure accurate catering provision and correct meal counts for each flight 
• Minimize over-provisioning while meeting customer expectations 
• Assist drivers with aircraft loading and proper stowage of catering items 
• Ensure correct handover of catering to aircraft crew 
• Confirm all goods sold per flight are captured and reported accurately 
• Ensure delivery notes are signed by flight crew 
• Forward signed delivery documentation to the Account Manager 
• Produce daily catering delivery reports and operational statistics 
• Prepare worksheets, labels, and production sheets for kitchen teams
• Follow up on all incoming operational communication from customers 
• Communicate urgent operational updates to internal departments promptly 
• Track and control operational follow-ups to ensure closure 
• Monitor assigned work areas to ensure hygiene, quality, and safety standards are met 
• Identify operational issues and escalate concerns to the Account Manager 

Ramp Safety Responsibilities

• Safety is the #1 priority on the airport ramp 
• Complete required Ramp Safety Training and periodic refreshers
• Ensure all drivers follow ramp safety rules and procedures
• Monitor driver activity and behavior on the ramp 
• Ensure vehicles are positioned and parked correctly 
• Verify proper use of required PPE (safety vests, non-slip shoes, ear protection, etc.) 
• Ensure safety devices (cones, wands, spill kits, etc.) are available and functional 
• Report safety hazards, incidents, or equipment issues immediately 
• Coordinate with external ramp providers to prevent safety risks
   

Our Mission:

"To continue to be the leading in-flight and corporate catering company serving the Houston & Dallas Metro market by using locally sourced and sustainable raw ingredients, providing the most memorable and personalized attention to detail all while maintaining a fiscally sound budget and complying with the highest food safety standards."

Company Core Values – C.A.T.C.H.

All employees are expected to embody Abby’s core values:

• Customer Service
• Accountability 
• Teamwork 
• Competitiveness 
• Honesty

Requirements

 Schedule & Work Environment

• Flexible scheduling within a 24/7 operation 
• Work hours based on flight arrival and departure schedules 
• Airline catering is seasonal with peak periods; PTO blackout periods may apply during high-volume times 

Qualifications & Requirements

• Previous experience in airline catering or aviation operations preferred 
• Ability to qualify for airport badging (10-year federal background check) 
• Valid Texas driver’s license (Class C required) with a clean driving record 
• Class A or B CDL with air brake endorsement is a plus 
• Ramp safety experience preferred 
• Strong organizational and multitasking skills 
• Ability to work independently and as part of a team 
• Strong verbal and written communication skills 
• Comfortable working under pressure in time-critical situations 
• Proficient with basic computer systems and Microsoft Office