Senior Product Manager (Growth & Retention)

WHO IS LUMI?

We’re a leading Fintech small business lender fuelling growth by making finance more accessible.

We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.

We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia.

We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

OUR VALUES

Egos at the door We own. We don’t judge. We don’t blame. We are open. We are in this together. We are respectful.

See the customer We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow We are curious. We challenge. We try. We fail forward. We learn. We try again.

THE ROLE

We’re looking for a Senior Product Manager (Growth & Retention) to own the post‑settlement customer lifecycle and shape the journeys that define how customers experience Lumi. Your mission is to shift customers from “single‑use borrowers” to long‑term partners by uplifting the lifecycle value proposition, removing operational friction, and building an ecosystem of offers and product experiences that drive activation, utilisation, and retention.

This role is the commercial bridge at Lumi. You are someone who understands the P&L as well as the user experience. You will work at the intersection of Risk, Finance, and Data to evolve our product logic, translating commercial parameters into seamless customer experiences that drive measurable bottom-line impact.

Scope: You own lifecycle growth end‑to‑end across:

• Commercial Product Logic: Define opportunities to refine offer structures and eligibility rules to drive LTV.
• Customer Experiences: Own the Portal and in-product journeys that drive activation and utilisation.
• Retention Engine: Own the intelligent, data-driven monitoring and renewal mechanisms that enable proactive, frictionless renewals.
• Lifecycle Communications: Own the lifecycle comms strategy (email/SMS/in-app) to support activation, utilisation, and renewals.

WHAT YOU WILL OWN

• Commercial Impact: Develop a deep understanding of unit economics and identify LTV/profit opportunities.
• Collaborative Offer Design: Partner with Finance and Risk to iterate offers and parameters using behavioural and funnel insights.
• Roadmap Leadership: Own and execute the strategic roadmap for lifecycle capabilities (Activation, Utilisation, Retention).
• Data-Driven Influence: Build business cases and demonstrate impact of journey + comms improvements.
• Cross-Functional Orchestration: Align Growth, Risk, Finance, Data, and Engineering on the commercial “why”.
• The “Product Brain”: Own the operating model for lifecycle logic, including rule reviews, monitoring/alerting, and a cadence for optimisation informed by performance and customer outcomes.

YOU WILL BE MEASURED ON

• Portfolio Growth: Increasing the total value of the post-settlement book through improved retention and facility utilisation.
• Customer Lifetime Value (LTV): Driving higher revenue per customer by reducing churn and optimising the lifecycle funnel.
• Commercial Influence: Your ability to use data and product insights to successfully evolve our offer strategy and logic.

THIS PERSON IS SOMEONE WITH

• Significant Product Experience: Ideally in fintech, lending, or regulated environments, with a track record of managing complex, cross-functional lifecycles.
• Commercial Fluency: You can "speak Finance." You are comfortable discussing commercial trade-offs and can translate business goals into product logic and customer journeys.
• Stakeholder Management: You have a proven ability to build credibility with technical and financial experts. You can challenge the status quo constructively and earn the buy-in needed to evolve product logic.
• Data-Driven Insight: You are comfortable with complex data and use it to build business cases, prove impact, and guide strategic decisions.
• Strategic Ownership: You have the ability to take a high-level commercial goal and translate it into a phased, executable roadmap.
• Systems Thinking: You can reason about data and system constraints alongside Engineering & Data, ensuring our commercial logic is technically sound and scalable.

Interested in this exciting opportunity at Lumi? We kindly ask that you include a cover letter highlighting your most relevant experiences for this role. Please include within your CV.

PERKS & BENEFITS

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

Community Support: Paid volunteer leave, diversity celebrations, company volunteer days

Career & Growth: Advancement opportunities, higher education sponsorship, hackathons