JOB DETAILS
Patient Service Rep
Company University Physicians' Association
LocationKnoxville
Work ModeOn Site
PostedJanuary 22, 2026
About The Company
Knoxville, Tennessee
University Physicians' Association, Inc. (UPA) is a physician-owned company created to serve business and physician practice management needs, offering solutions for over 28 years. UPA's expertise and versatility enable our partners to focus on care delivery. UPA employs over 1,000 clinical and non-clinical team members that drive collaboration toward healthy balanced growth.
About the Role
Description
Looking for a role where your organizational skills truly make a difference?
Join our team at the University Center for Pain Management, where you’ll play a key role in helping patients access the care they need.
Location: UT Medical Center Campus, Knoxville, TN
Job Type: Full-Time
Why You’ll Love This Position:
- Monday–Friday schedule (no nights or weekends!)
- Office closed on major holidays
- Comprehensive benefits package (Medical, Dental, Vision, PTO, 401k with match, and more!)
Location: UT Medical Center Campus, Knoxville, TN
Job Type: Full-Time
What You’ll Do:
- Process incoming referrals to ensure timely scheduling and coordination of care
- Handle insurance pre-certifications and prior authorizations to prevent delays in treatment
- Verify insurance coverage and document benefits ahead of appointments
- Manage EMR inbox and respond to provider/patient messages
- Communicate with patients about balances and financial responsibility
- Support front office operations and administrative tasks as needed
What We’re Looking For:
- Prior experience with referrals and insurance pre-certifications (required)
- High school diploma or equivalent
- Previous healthcare or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask and thrive in a fast-paced environment
Join a team that values accuracy, teamwork, and patient care. Apply today and help us make a difference!
Requirements
What We’re Looking For:
- Prior experience with referrals and insurance pre-certifications (required)
- High school diploma or equivalent
- Previous healthcare or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask and thrive in a fast-paced environment
Key Skills
Organizational SkillsCommunicationMultitaskingInsurance Pre-CertificationsReferralsHealthcare ExperienceAdministrative Experience
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
MedicalDentalVisionPTO401k with Match
Job Information
📋Core Responsibilities
The Patient Service Rep will process incoming referrals and handle insurance pre-certifications to ensure timely scheduling and coordination of care. They will also manage communications with patients regarding their financial responsibilities and support front office operations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
200
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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