JOB DETAILS

Front Office Team Leader

CompanyAccorHotel
LocationVietnam
Work ModeOn Site
PostedJanuary 23, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

As Front Office Team Leader, you’ll be the go-to person ensuring smooth daily operations at reception while leading the team to deliver warm, professional, and memorable service.

Your day-to-day will include:

  • Preparing for daily arrivals, including room allocations, amenities, VIPs, and special guest requests

  • Managing smooth and efficient check-ins and check-outs

  • Ensuring accurate guest data is recorded in the system

  • Overseeing cashiering duties, foreign exchange transactions, night audit tasks, and departure settlements

  • Handling walk-in and phone reservations when the reservations team is unavailable

  • Responding promptly and professionally to guest requests, inquiries, and complaints

  • Coordinating with other departments to resolve issues quickly and effectively

  • Issuing and controlling guest room key cards to maintain security

  • Managing guest messages and information flow

  • Supporting the other departments when required

  • Reviewing paymaster accounts and reporting feedback to the Front Office Manager

  • Reviewing logbooks, following up on pending items, and identifying daily priorities

  • Monitoring hotel occupancy, groups, functions, and VIP movements

  • Ensuring daily reception reports and documents are completed and filed accurately

Qualifications

  • Previous experience in Front Office operations within a luxury or upscale hotel

  • Leadership skills with a hands-on, team-first mindset

  • Strong communication skills and a genuine passion for guest service

  • Confidence handling cash, systems, and operational processes

  • Calm, solution-focused approach to guest concerns

  • Flexibility to support different shifts and operational needs

Additional Information

  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
  • The ability to challenge the norm and work in an environment that is both creative and rewarding.
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
  • A competitive package and plenty of development opportunities.
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Front Office OperationsLeadership SkillsCommunication SkillsGuest ServiceCash HandlingProblem SolvingTeam ManagementReservation ManagementGuest RelationsOperational ProcessesFlexibilityAttention to DetailCustomer ServiceTime ManagementMultitaskingCoordination
    Categories
    HospitalityCustomer Service & SupportManagement & Leadership
    Job Information
    📋Core Responsibilities
    As Front Office Team Leader, you will ensure smooth daily operations at reception while leading the team to deliver exceptional service. Responsibilities include managing check-ins and check-outs, overseeing cashiering duties, and coordinating with other departments to resolve guest issues.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    101460
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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