Customer Support Specialist

Park 6 Logistics is a forward-thinking logistics company committed to delivering efficiency, precision, and innovation across our operations. We believe that strong strategy and clear communication are essential to sustainable growth. Our team thrives in a collaborative, results-driven environment where ideas are valued and execution matters.

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our Phoenix team. In this role, you will serve as a key point of contact for clients, ensuring timely communication, accurate information, and exceptional service. This position is ideal for someone who thrives in a fast-paced environment and takes pride in delivering solutions with clarity and professionalism.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and internal systems

• Provide accurate information regarding shipments, orders, and service updates

• Resolve customer concerns efficiently while maintaining a high standard of service

• Coordinate with internal teams to ensure smooth operational workflows

• Document interactions and maintain organized, up-to-date records

• Identify opportunities to improve customer experience and service processes

• Strong communication skills, both written and verbal

• High attention to detail and strong organizational abilities

• Ability to manage multiple tasks and priorities effectively

• Professional demeanor with a customer-focused mindset

• Proficiency with basic computer systems and office software

• Ability to work independently and collaboratively within a team

• Competitive salary ranging from $51,000 to $55,000 per year

• Growth opportunities within a stable and expanding organization

• Skill development through hands-on experience and team collaboration

• Supportive and professional work environment

• Full-time position with long-term career potential