Operations and Marketing Coordinator

Description

Join our fun, growing company where we own and operate a chain of Great Clips haircutting salons in the greater San Francisco Bay Area.  

• Great Clips is the #1 brand in our industry and our company, Buena Vista, is among the very top franchisee organizations across North America.  We are great at what we do, treat our team members really well, and we have fun doing it. In fact, FUN is one of our top company values. 
• This position assists the owner with various operations and marketing tasks.   Yep, it may seem like a weird combination, but it works for the right fit talent.  Your job is really diverse which keeps things interesting along with tons of learning.  
• The key categories of responsibility include vendor management (for example, the handyman working on store facilities and the companies that maintain the air-conditioning systems), operations process implementation, and marketing + marketing analytics. 
• A key part of your role is coordinating with our back-office/HR manager and our general manager who oversees the stores.
• Our business office is located in downtown Willow Glen, the splendid little village tucked between downtown San Jose and Los Gatos.

Your Character:

1) Trust and Reliability.  These are the very top priorities for this position. Everything else comes after these two key ingredients. 

2) Service Ethic. You have a strong sense of service towards others and provide pleasant, productive support for our talented and hard-working managers and their hair stylists.3) Live and role model our company values: 

• Growth of the company, team and individual
• Respect for all
• Team
• Health & Safety
• FUN

Vendor Management for Facilities Operations

You will coordinate with various vendors for hair salon repair & maintenance, advertising, remote security video monitoring, and more.   You will help find service providers like a handyman, plumber, electrician when needed.   

Marketing & Advertising Operations & Analysis

Believe it or not, at Great Clips, we do some interesting and even cutting edge marketing to acquire new customers and encourage repeat customers to return. Our owner has a marketing and technology background that he brings to bear in these activities. You will learn from one of the best, implement programs, track results and then work with the owner to analyze them.  It's fun and we make big impact decisions. 

Business Administration

In addition to the above, you will have a variety of responsibilities in support of broader company operations.  These may include responsibilities like...

• Maintaining online assets, like job listings to ensure accuracy and timeliness. 
• Social media posts, Google and Yelp posts of salon images.
• Capturing job applicant information in our applicant database. 
• Coordinating travel and management meetings.
• Various errands and deliveries the owner is currently doing. 
• More

Compensation

• $80,000 - $100,000 including bonus and based on your skills and experience.
• Medical, dental, eye insurance is available.
• 401k with match.
• Vacation, sick leave and holiday pay.
• More.

Requirements

Education and/or Experience

• High School education or equivalent experience required.
• Bachelor's degree in Marketing, Business Administration, Communications, or a related field is preferred.
• Prior office management, administration, operations and marketing experience a big plus.

Physical requirements

• Able to stand & sit for extended periods. Ability to lift and move up to 30 pounds. 

Other Knowledge, Skills and Abilities

• Bring High Energy and Positivity!
• Communicate in a friendly and professional manner. 
• Strong verbal and written communication. 
• Maintain strict confidentiality.
• Organize your work in a highly effective and efficient manner.
• Grace, calm and comfort with juggling multiple tasks and requests from others that may have competing priorities and timelines.  You will sort them out with those we support and move forward.
• Ability to establish and maintain effective working relationships with company leadership, co-workers, vendors and customers.
• Ability to use current online applications, mobile applications, and business software applications like Microsoft Office, Google Apps, Docusign.  If you are not aware or familiar with some of these, many are easy to use and we may be able to train you.