JOB DETAILS
Front Desk Coordinator
CompanyPain Specialist of America LLC
LocationAustin
Work ModeOn Site
PostedJanuary 28, 2026
About The Company
Join our Team! Pain Specialists of Austin and Central Texas Pain Centers have joined forces to deliver state-of-the-art pain management solutions and exceptional, personalized care.
Pain Specialists of America is the leading interventional pain management practice in the state of Texas, with over 30+ providers in 17+ offices and facilities along the I-35 corridor from Dallas/Fort Worth to San Antonio. At Pain Specialists of America, our pain specialists develop personalized treatment plans from a host of multidisciplinary approaches, tailoring pain management strategies for each of our unique and valued patients. We are passionate about patient care and put the patients first with everything we do. We create individualized programs designed to improve patients’ quality of life and return patients to daily function. This is the mission that drives our purpose and passion every day — providing unprecedented access to today’s most effective pain management solutions.
We are rapidly growing and always looking to hire highly qualified, energetic and enthusiastic professionals who have a passion for patient care. We have a generous benefits package that includes healthcare coverage and a 401k matching plan. Please see the postings for open positions in the “Jobs” tab of our page. If you have experience in the pain management space and are interested in a career with us, but there isn’t a position open in your area of expertise, feel free to contact us at careers@psadocs.com.
About the Role
Description
Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
Job Summary
The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.
Detailed Responsibilities
- Check patients in, print out medication list and provide necessary paperwork
- Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
- Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
- Document all payments and non-payments on the schedule and give to manager at end of day.
- Verify demographics with patients and update as necessary.
- Enter all appropriate patient demographics into corresponding EHR/EMR
- Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
- Scan paperwork into appropriate systems.
- Confirm appointments
- Send referral letters.
- Retrieve procedure cost estimate from S-FAX.
- Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
- Maintain up-to-date HIPAA information in patient’s chart.
- At all times, keep reception, waiting area and workstation tidy and professional.
- Maintain patient confidentiality.
- Other duties as assigned
- Travel as needed
Facility Address:
4316 James Casey Street
Building B, Suite 200
Austin, TX 78745
Benefits:
- Medical, Dental, Vision Insurance
- 401k with 4% match
- Paid Time Off
- Short & Long-Term Disability
- HSA with $720 annual match
- FSA + Dependent Care FSA
- Life Insurance (company paid + voluntary options)
- 9.5 Paid Holidays for the Year 2026
- Employee Assistance Programs
- Voluntary Hospital, Critical Illness & Accident Coverage
Requirements
Education and Experience/Technical Skills
- High school diploma or equivalent
- A minimum of one-year experience in a customer service position
- Proficient in MS Word, Excel, PowerPoint and Outlook
Other Position Requirements
- Organized and detail-oriented
- Customer oriented
- Possesses excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment and meet deadlines
Key Skills
Communication SkillsCustomer ServiceOrganizedDetail-OrientedWritten CommunicationVerbal CommunicationMultitaskingMS WordExcelPowerPointOutlook
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
Medical, Dental, Vision Insurance401k with 4% MatchPaid Time OffShort & Long-Term DisabilityHSA with $720 Annual MatchFSA + Dependent Care FSALife Insurance (Company Paid + Voluntary Options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident Coverage
Job Information
📋Core Responsibilities
The Front Desk Coordinator serves as the initial point of contact for all incoming patients, ensuring they feel welcome and are properly greeted. Responsibilities include checking patients in, collecting payments, confirming appointments, and maintaining patient confidentiality.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
123
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page