JOB DETAILS

Quezon City North EDSA February 2026 Customer Experience Advisor

CompanyVXI Global Solutions
LocationQuezon City
Work ModeOn Site
PostedJanuary 30, 2026
About The Company
About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands. VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines. For more information, visit www.vxi.com. Contact Us: marketing@vxi.com Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
About the Role

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

  • Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
  • Provide exceptional service to customers during each interaction
  • Address customer concerns and/or provide solutions
  • Adhere to all company guidelines regarding the delivery of service and support to customers
  • Escalate problematic customer issues to management according to standard operating procedures
  • Properly document each customer interaction according to company standard operating procedures
  • Maintain an excellent on-time attendance record (schedule adherence)
  • Adhere to company quality assurance guidelines and standard operating procedures
  • Act with the highest levels of integrity and professionalism in each customer interaction

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Key Skills
Customer InquiriesTelephone CommunicationEmail CommunicationChat SupportSocial Media SupportExceptional ServiceProblem ResolutionAdherence To GuidelinesIssue EscalationDocumentationSchedule AdherenceQuality AssuranceIntegrityProfessionalismOmnichannel SupportMultilingual Support
Categories
Customer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The primary responsibilities involve responding to customer inquiries across various channels such as telephone, email, chat, and social media, while providing exceptional service during every interaction. Additionally, the role requires addressing customer concerns, providing solutions, and strictly adhering to all company guidelines for service delivery and support.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
21602
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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