Practice Manager

Description

The Practice Manager will have operational oversight & responsibility for AllCare’s Primary/Immediate Care centers, ensuring maximum utilization of resources and the efficient and quality delivery of services. Management of center level non-provider staff, as well as partnering with leadership and administrative office teams. The Practice Manager will oversee 3-5 clinics in a given market, with the nonprovider staff reporting directly to the Practice Manager. This position will report to the Senior Director and Director of Operations .  

Core Responsibilities:  

• Has a contagious and positive work ethic  
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.  
• An effective collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments.  
• Is able to keep up in the AllCare environment, facing tasks and challenges with energy and passion.  
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.  
• Adherence to standards of business conduct and compliance.  
• Ability to travel at least 90% of the time to assigned clinics.  

Leadership Responsibilities:  

• Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.  
• Maintains the perseverance to drive and sustain the changes that occur at AllCare, while being resilient and flexible, and inspiring and motivating the team.  
• Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.  
• Partners with Physicians and APPs to assist with day-to-day operations and needs   
• Creates a work environment in which people can perform to the best of their abilities.  

Principal Duties and Responsibilities:  

• Creates a culture where staff are engaged, challenged, and efficient in carrying out job responsibilities.    
• Builds a high performing team with high morale  
• Interviews and hires center level team members (Medical assistants) to ensure proper staffing   
• Monitor compliance with all clinical policies, procedures, and training programs  
• Conduct performance management on underperforming team members including delivering corrective actions up to termination from the organization  
• Manages and provides operational support and leadership to center level teams   
• Works floor shifts as needed to ensure business continuity   
• Assist in obtaining staffing coverage & schedule creation   
• Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessments.  
• Ensure proper supply & inventory levels- including weekly supply ordering of office and medical supplies  
• Completes site visits throughout assigned centers, fostering strong work and addressing issues or concerns  
• Ensure patient safety and infection control compliance  
• Ensure excellent patient customer service standards across all locations and resolve escalated patient concerns or complaints 
• Create and maintain standardized workflow and processes across all locations to ensure operational performance is maintained and exceeded  
• Leads performance management processes, including coaching, corrective action and performance improvement plans when necessary 
• Conducts performance evaluations, goal setting, and development discussions with staff and management team members 

Working Conditions   

• Center Based. Requires: the ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens).  

Requirements

Qualifications:   

• Three (3) plus years of management experience, with a healthcare background strongly preferred. Working knowledge of payroll and scheduling. Ability to multi-task in a fast-paced working environment and maintain a positive attitude.  
• Medical Assistant or clinical background preferred   
• Proven ability to supervise, coach, and develop team members  
• Strong computer skills – Knowledge of Microsoft suite of products   
• Possess a general knowledge of Electronic Medical Record systems (EMR).   
• Organized, meticulous and the ability to multi-task  
• Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations.