JOB DETAILS

Customer Service Representative

CompanySutherland
LocationCairo
Work ModeOn Site
PostedFebruary 22, 2026
About The Company
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they’re our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation. We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.
About the Role

Company Description

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.

Job Description

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Qualifications

  • Strong Interpersonal Skills, such as effective communication and relationship-building
  • Fluency in English 
  • Prior experience in a call center is advantageous but not mandatory

Additional Information

All your information will be kept confidential according to EEO guidelines.

Key Skills
Interpersonal SkillsEffective CommunicationRelationship-BuildingCustomer Service
Categories
Customer Service & Support
Job Information
📋Core Responsibilities
The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and maintaining accurate records of interactions.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
64112
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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