JOB DETAILS

Junior Full Stack Developer

CompanyHelfy
LocationTbilisi
Work ModeOn Site
PostedMay 3, 2026
About The Company
Helfy is building one of the world’s leading digital healthcare platforms - seamlessly connecting patients, doctors, and pharmacies through an integrated telehealth ecosystem. Through the DoktorABC platform, Helfy serves 1M➕ patients, providing a simple and high-quality digital healthcare experience from consultation to medication delivery. Our platform enables patients to: ▪️ Consult certified doctors for 40+ health and lifestyle conditions ▪️ Access 500+ partner pharmacies in real time ▪️ Receive fast and secure delivery of 5,000+ medications Helfy currently operates across Germany, France, and Switzerland, with upcoming expansion to the United Kingdom and the United States. Our mission is to provide innovative and immediate access to medical treatment, allowing patients to spend less time waiting and more time living.
About the Role

Helfy is looking for 6 junior Tech Operations Engineers to join our growing team in Tbilisi and help us keep our platform stable, healthy, and running 24/7.  

As a Tech Operations Engineer, you will act as the NOC (Network Operations Center) while our SRE team is offline. You’ll support our Customer Support (CS) team with technical issues, monitor system health, investigate incidents, and solve problems quickly to ensure smooth operations around the clock. 

Location: Kostava str. Tbilisi, Georgia (the job is on-site)

Schedule: 40 hours per week, scheduled across 8-hour shifts (morning, evening, night)


Responsibilities

  • Monitor system health, performance, logs, and alerts during your shift
  • Act as the first technical point of contact for the Customer Support team
  • Investigate and resolve technical issues reported by CS or detected via monitoring
  • Debug backend and frontend issues (React + Node.js stack)
  • Support incident response and ensure proper escalation when needed
  • Identify recurring problems and propose long-term fixes
  • Write clear technical notes and shift handover updates
  • Collaborate with SRE and development teams to improve system reliability
  • Maintain internal documentation for common issues and solutions

Requirements

  • Fluent English (team is international)
  • 0-2 years of experience with React, Node.js, Express.js
  • Knowledge of MySQL databases
  • Experience with Next.js will be a plus
  • Strong interest in software development
  • A tech enthusiast with strong problem-solving mindset and determination to learn
Key Skills
ReactNode.jsExpress.jsMySQLNext.jsProblem-SolvingTechnical SupportSystem MonitoringIncident ResponseDocumentationCollaborationDebuggingSoftware DevelopmentTechnical IssuesCustomer SupportTechnical Notes
Categories
TechnologyCustomer Service & SupportSoftwareEngineering
Job Information
📋Core Responsibilities
As a Tech Operations Engineer, you will monitor system health, performance, and alerts during your shift, acting as the first technical point of contact for the Customer Support team. You will investigate and resolve technical issues, support incident response, and collaborate with SRE and development teams to improve system reliability.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
111
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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