Customer Service Representative - Katy, TX

Description

As a Customer Service Representative, you’re the face of our business and the first point of contact for every guest and member. Your energy, service mindset, and product knowledge create memorable experiences that turn first-time customers into loyal members. You’ll deliver fast, friendly service while helping drive membership growth, upselling premium washes, and keeping the site clean, safe, and running smoothly. CSRs report directly to the Site Manager.

Key Responsibilities

• Welcome every customer with a positive, friendly attitude and provide quick, authentic service
• Explain the value of memberships and wash packages, and consistently work toward sales goals
• Provide top-tier customer service during every interaction, every time
• Upsell customers to premium wash packages and identify upgrade opportunities
• Operate the POS system accurately to process transactions and memberships
• Support site flow and efficiency by keeping the line moving and working as a team
• Safely load vehicles onto the conveyor and monitor the tunnel for smooth operation
• Stay current on promotions, pricing, and package features and communicate them naturally to customers
• Maintain a clean and inviting facility (vacuum areas, trash, towels, lot appearance, light tunnel clean-up as needed)

Requirements

• Comfortable working outdoors in all weather and in a fast-paced, noisy environment
• Able to stand/walk for extended periods and perform physical duties (bending, crouching, climbing ladders, working in confined spaces)
• Flexible availability including evenings, weekends, and holidays
• Basic computer/tablet skills and clear verbal/written communication
• Positive, team-first attitude and willingness to participate in training

Benefits & Perks

• We take care of our team with a supportive work environment, opportunities to grow, and perks that make the day-to-day better:
• Health, dental, and vision insurance (for eligible employees)
• Company-paid basic life and AD&D insurance (for eligible employees) 
• 401(k) with company match (for eligible employees)
• Paid time off (PTO) and paid holidays (for eligible employees)
• Unlimited car washes (naturally)