Family Alumni Liaison

Description

About the Position:

Do you have a drive to help others? Are you passionate about building connections and planning events? If so, Mountainside’s Alumni team is looking for a Family Alumni Liaison. You will cultivate relationships with Mountainside clients and family members by planning events, conducting outreach and maintaining a support network for like-minded individuals. Success in this role comes from building connections and being passionate about making a meaningful impact. If you are energized by conversations, thrive in a results-oriented environment and truly want to make a difference in people's lives, this opportunity is for you. 

Schedule:

Sunday, Monday, Tuesday, & Thursday: 8:00 am - 4:30 pm, Wednesday: 12:00 pm - 8:00 pm

Your Role:

• Responsible for facilitating family groups to build rapport with family members.
• Collaborate with Admissions and Family Wellness departments for clients whose family members have agreed to participate in the Family Alumni program. 
• Responsible for spearheading all special event planning and coordination for Family Alumni programming in conjunction with the Alumni department.
• Responsible for attending Family Alumni events to build connections with families. 
• Market all Family alumni events, workshops, and programs via appropriate communication channels and social media.
• Maintains contact with clients and families through various outreach methods: Phone, SMS, email. 
• Ensure all aspects of contact with family are documented through the appropriate software.
• Responsible for spearheading the Family Alumni Ambassador Program by recruiting new Ambassadors and leading the training program. 
• Embrace and grow the Family Alumni Ambassador program keeping engagement through Mountainside influencers.
• Act as a trusted advisor when navigating crisis situations. 
• Assist in referring clients to Admissions who are seeking Mountainside services. 
• Write content for the Family Alumni Newsletter, Family Alumni APP and social media posts. 
• Help research and recruit podcast guests for the Mountainside podcast, Sober Spill. 

  What We’re Looking For:

• Experience working in event planning/management or personal assisting in event planning and execution.
• Knowledge of substance abuse field and treatment process preferred. 
• Ability to work both independently and collaboratively as necessary.  
• Awareness and sensitivity to addiction, socioeconomics, and strong cultural competency.
• Strong oral and written communication, as well as excellent organizational and time management skills.
• Excellent interpersonal skills and ability to handle challenging personalities and sensitive situations.
• Strong multitasking and organizational skills, with excellent attention to detail. 
• Comfortable or prior experience with Salesforce (preferred). 
• A passion for connecting people with the help they need.

Qualifications:

• High School Diploma or GED equivalent - required
• Or Associate's degree in Human Services or similar field - preferred
• Two years of experience in the addiction treatment field - preferred

Compensation:

The base rate of pay for this position is $24.00 to $27.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
• *Travel reimbursement included for travel related to events

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.