JOB DETAILS
Service Manager
CompanyRiggs Cat
LocationFort Smith
Work ModeOn Site
PostedFebruary 18, 2026
About The Company
Founded in 1927, Riggs Cat is one of the oldest Cat® dealerships in North America and the exclusive Cat dealer in Arkansas with eight locations across the state. We take pride in being our customers’ first choice for equipment and support their needs by adding superior value with expert service.
Riggs Cat provides unsurpassed customer service for all 75 counties in Arkansas, made possible by carrying on our tradition of quality and adhering to our company’s core guiding principles.
About the Role
Description
The Service Manager is responsible for coordinating and overseeing the daily activities for the Service Department and provides leadership to the Service Department by performing the following duties personally or through subordinate(s).
WHAT YOU'LL DO
- Maintain a high level of customer satisfaction.
- Schedule service and open and close work orders.
- Keep track of technicians’ time.
- Serves as lead person in the shop advising technicians on technical questions.
- Schedule and dispatch field technicians.
- Maintain warranties on engines, machines, and other equipment
- Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
- Demonstrate professional behavior, Influences people rather than demand others.
- Manage and supervise the Service department operations and staff.
- Responsible for the overall direction, coordination and evaluation of service department.
- Speak effectively before groups of customers or employees of organizations.
- Prepare quotes and ensure workorders are closed in a timely manner
- Ensure compliance with all safety and environmental requirements
Key Skills
Customer SatisfactionSchedulingWork Order ManagementTime TrackingTechnical AdvisingDispatchingWarranty MaintenanceCommunication SkillsSupervisionLeadershipQuotingSafety ComplianceEnvironmental Compliance
Categories
Management & LeadershipTradesCustomer Service & SupportEngineering
Job Information
📋Core Responsibilities
The Service Manager coordinates and oversees the daily operations of the Service Department, providing leadership and ensuring high levels of customer satisfaction. This role involves scheduling, managing work orders, advising technicians, and overseeing staff and departmental direction.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
267
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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