Salesforce Administrator

We are seeking a highly skilled and self-motivated Senior Salesforce Administrator with 2 - 5 years of hands-on experience. The ideal candidate will demonstrate deep expertise in Salesforce Sales Cloud, Service Cloud, Community Cloud, and Salesforce CPQ. This role will closely work with other Salesforce developers, administrators, and business teams such as Sales Operations, Deal Desk, Finance, and Revenue Operations to drive business process improvements and support day-to-day business operations.

This role requires flexibility to work in US time hours / India night shift a few days a week to support cross-regional operations.

What You’ll Do:

• Administer, configure, and optimize Salesforce Sales Cloud, Service Cloud, Community Cloud, and Salesforce CPQ platforms.

• Design, build, and maintain declarative automations using Salesforce Flow and other native tools.

• Manage CPQ configurations, including product configuration, price rules, and advanced approvals.

• Collaborate cross-functionally with Sales Operations, Deal Desk, Finance, and Revenue Operations teams to gather requirements and deliver solutions.

• Handle day-to-day business operations (BizOps) support tickets, ensuring timely resolution and adherence to SLA processes.

• Operate on a recurring US shift schedule to support cross-regional operations.

• Implement Salesforce best practices for configuration, security, scalability, and data integrity.

• Proactively identify opportunities for process improvements and automation to enhance user productivity.

• Document system configurations, processes, and user guides.

• Support user training and adoption initiatives.

What You Bring:

• 2 - 5 years of experience as a Salesforce Administrator, with a focus on Sales Cloud, Service Cloud, Community Cloud, and Salesforce CPQ.

• Proficiency in Salesforce Flow and other declarative automation/configuration tools.

• Strong expertise in CPQ Product Configuration, Price Rules, and CPQ Advanced Approvals.

• Proven experience working with Sales Operations, Deal Desk, Finance, and Revenue Operations.

• Experience working with managed package implementations (e.g., LeanData, Gong) is a plus.

• Ability to manage multiple priorities in a fast-paced environment.

• Self-motivated, detail-oriented, and able to work independently.

• Strong problem-solving and communication skills.

• Commitment to following best practices and maintaining high standards in Salesforce configuration.

Mandatory and Required Skills for All ThoughtSpot Roles

Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.

• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.

• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.

• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools

• Adaptability to quickly learn and implement new, emerging AI technologies

• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

AI Mindset for All Spotters

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

Hybrid Work at ThoughtSpot

Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office expectation of 2-3 days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

What Makes ThoughtSpot a Great Place to Work?

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

About ThoughtSpot

The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.